Director of Catering - Conrad Los Angeles

Job description

Be a part of the newest luxury hotel in downtown LA,  Conrad Los Angeles ! As part of the highly anticipated billion-dollar project,  The Grand LA , this is the 7 th  Conrad Hotel in the U.S. and the 1 st  in California.

Located in the most exciting state-of-the-art development in DTLA, this luxurious 28-story hotel has over 300 rooms, a spa, 16,000 square foot rooftop with a pool deck, 12,000 square feet of event space, and 4 food and beverage outlets.  This includes a signature restaurant, outdoor restaurant, lobby bar, and in-room dining   all in partnership with Chef Jose Andres' award-wining restaurant group,  JoseAndresFoodGroup .

The Grand LA combines lifestyle, arts, and culture to provide a truly unique experience in Los Angeles. It is at the epicenter of downtown LA’s cultural corridor across from the Walt Disney Concert Hall with two towers,  a 45-story residential and 28-story hotel , and more than 176,000 square feet of retail space anchored by chef-driven restaurants and a collection of shops, entertainment, and hospitality.

Want to get an inside look?  Take a  virtual tour .

What are we looking for?

The ideal candidate should possess over five (5) years of Hospitality related experience at manager level. Minimum of one (1) year of leadership experience in hotel management. Ability to travel. Knowledge of the hotel property management systems (Delphi.fdc). Significant experience in revenue management or a similar analytical role. Relevant degree, in business development or other relevant business field, from an academic institution (CMP, CPCE)

What will I be doing?

As Director of Catering you will provide continuous leadership in creating and delivering an exceptional team member experience and best place to work. The Director of Catering will be directly responsible for contributing to the achievement of superior business results in the areas of ensuring outstanding guest service, team member engagement, favorable financial outcomes, strategic leadership and talent development, culture, innovation, and event operations.  

Specifically, your essential functions will be to perform the following tasks to the highest standards:

STRATEGY:
•    Successfully, innovatively, and timely implement Commercial strategic initiatives and monitor for best-in-class results
•    Drive innovation and creativity within event delivery 
•    Partner with the General Manager/Executive Committee to deliver on Hilton’s values by creating high-impact event experiences
•    Ensure that high quality service standards are maintained through continuous reviews of processes and procedures 
•    Provide owner relations guidance in key areas of Events expertise, as needed (Banquet Capital Expenditures, Staffing Models) 
•    Actively support the sales process. 

LEADERSHIP:
•    Provide overall leadership and direction in all Events matters. 
•    Serve as the hotel’s credible Subject Matter Expert on all matters relating to event experience
•    Serve as a highly visible, participatory leader who proactively and consistently engages with their General Manager/Executive Committee, Sales, Catering and Events team members, external guests, and suppliers 
•    Remain current on event trends to evaluate innovative ways for process/practice improvements and shares best practices
•    Participate or represent Hilton in industry social/meeting/events professional associations

CULTURE:
•    Inspire high-performing multi-cultural, multi-generational teams that build Hilton’s Catering talent pipeline 
•    Integrate Hilton’s Values/Mission/Purpose when implementing Catering initiatives and support Team Member-centric and guest-centric programs
•    Lead with Hilton culture engaging with Team Members through direct and meaningful interactions 
•    Be an ambassador for customer service.  

TALENT:
•    Motivate and provide a work environment in which team members are productive 
•    Ensure all Catering manager roles have career development plans in place that are actively supported by leadership and profiles are current for succession planning 
•    Listen and respond to team members needs while having an open-door policy
•    Manage group and interpersonal conflict effectively 

OPERATIONS EXCELLENCE:
•    Ensure the proper use of all function space, exhibit hall, and event spaces 
•    Manage supplier and vendor relationships 
•    Possess subject matter expertise and ensure standards/practices
•    Development and management of departmental budgets 
•    Responsible for the overseeing short, medium, and long-term forecasting and actual cost reporting for events 
•    Ensure proper staffing for the needs of the business 
•    Integrate current trends in event management and design 
•    Participate in customer site inspections and assists with the sales process as necessary 

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

·  Hospitality - We're passionate about delivering exceptional guest experiences.
·  Integrity - We do the right thing, all the time.
·  Leadership - We're leaders in our industry and in our communities.
·  Teamwork - We're team players in everything we do.
·  Ownership - We're the owners of our actions and decisions.
·  Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

·  Quality
·  Productivity
·  Dependability
·  Customer Focus
·  Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

·    Access to your pay when you need it through DailyPay

·    Medical Insurance Coverage – for you and your family

·    Mental Health Resources

·    Best-in-Class Paid Time Off (PTO)  

·    Go Hilton travel discount program 

·    Supportive parental leave

·    Matching 401(k)

·    Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

·    Debt-free education : Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

·    Career growth and development 

·    Team Member Resource Groups

·    Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

The annual salary range for this role is $90,000 - $105,000 and is based on applicable and specialized experience and location.

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.