Customer Sales Agent
MALTA Hotels - Restaurants
Job description
Hilton Malta is recruiting for a Customer Sales Agent (Receptionist) on Full-Time basis, within the Front Office Department.
The successful candidate should be an energetic individual who enjoys working with people, possesses excellent communication and customer care skills and is fluent in the use of Computer systems.
The position will assist in the following:
1. Welcoming guests to the hotel and ensuring an enjoyable and hassle-free stay.
2. Maximising revenue through Rooms and Food & Beverage up selling whilst managing other related targets set by the department.
3. Handling guest comments and queries and exceeding their expectations.
4. General Front Office duties.
The candidate should have a smart appearance, a minimum of one-year experience in the hotel industry preferably within a five-star environment in a similar role, and an excellent command of the English language. The selected candidates need to be willing to work both day and night shifts as would be necessary.
An ITS qualification (or equivalent), knowledge of the Opera system and knowledge of Maltese would be favourable considered. Other foreign languages especially Russian, German, French and Italian will also be considered an asset.
All applications will be acknowledged and treated in strict confidence.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!