Coordinator, Revenue Management Support

Job description

Hilton's Commercial Services organization is comprised of over 5,000 team members driving our sales, revenue management, call center, and analytics functions. These functions are the core of Hilton's “commercial engine” and are key to Hilton's ability to drive profitable growth.

What will I be doing?

As the Revenue Management Support Coordinator, you will improve hotel revenues by ensuring hotel content, rates, availability and other hotel details are accurately reflected in all applicable distribution channels including but not limited to the: Central Reservation System (CRS), Global Distribution Systems (GDS), and Global Web. You will ensure it will be maintained in a timely and accurate manner in coordination with the hotel and applicable corporate support teams in these systems. In the Coordinator role, you will have responsibility for handling tasks with information provided and providing support to the manager to complete tasks within required timeframes.

More specifically, you will:

· Manage team mailbox and monitors workflow with analysts and other coordinators.
· Support analysts, hotels and corporate partners by updating systems for informational content, booking policies and proper hotel set up.
· Conduct quality checks and audits to ensure accuracy of information in all relevant systems and processes.
· Coordinate support of the Revenue Management Support and assist analysts, hotels and internal groups with all relevant questions.
· Bring to attention any opportunities or risks which may affect the customer or business and takes ownership to work with management to implement solutions to address.
· Provide support to analyst, hotel and corporate personnel by answering procedural or system questions related to applicable processes and distribution channels.
· Use internal tools to track status work requests, and produce internal status reports as needed.
· Review research and responses to information requests from internal departments and management.
· Handle other minor projects related to updating hotel information into the various distribution channels as required by the hotels and/or corporate directives.
· Attend team or departmental meetings pertinent to work assignments and address challenges and opportunities accordingly.
· Participate in training and development activities within the team and on a personal basis.
· Work on action plans to address opportunities within your respective team. Using good judgment, stabilize your workload and prioritize work with the greatest impact.
· Provide and implement training plans for new team members.
· Develop and maintain constructive and cooperative working relationships with internal team members, key corporate personnel and partners.
· Assist in scheduling of tasks and advising of required resources.

Desired profile

Qualifications :

What are we looking for?

We believe success in this role will demonstrate itself through the following attributes and skills:

·  Strong communication skills, including written and verbal communication, to explain complex issues in a clear and concise manner, and to engage audiences when presenting these issues broadly
·  Superb attention to detail with a high level of accuracy
·  Problem solving skills to solve problems effectively and creatively while maintaining a high level of flexibility, professionalism and integrity. This includes effectively addressing any issues as appropriate; identifying and preventing potential problems
·  Motivation to engage in dialogue with enthusiasm, seizing opportunities to learn new skills or knowledge in order to improve your personal performance
·  Ability to work independently with minimal supervision on specific projects within agreed time limits
·  Ability to be flexible, react quickly and positively to changing requirements including the performance of any tasks requested of you and the ability to remain calm in difficult situations
·  Leaders who can provide mentorship, performance feedback to reports, and communicating results and areas for improvement all while leading by example
·  Persuasive communicators who will positively influence Hilton's partners and who will communicate effectively at all levels
·  Problem solvers who are flexible and creative in finding solutions for hard problems with a fine attention for detail

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

·  Two (2) years of professional experience in a corporate environment
·  Intermediate experience working with Windows and Microsoft Office Suite applications

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

·  BA/BS Bachelor's Degree
·  Four (4) years of professional experience in a corporate environment
·  Two (2) years of Management Experience
·  Experience working with VBA and SQL languages that power the Microsoft Excel, Access and SQL Server applications
·  Current skills Certification such as Revenue Administrator with Hilton Worldwide
·  Experience working with Central Reservations, Global Distribution Systems and Internal Hilton applications What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!