Cluster L&D Manager - Tru by Hilton Hanoi Station

Job description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

Position Purpose

As the Cluster Learning & Development Manager, you will be responsible for developing and implementing comprehensive training and development programs that enhance team skills and performance. You will assess training needs, design and update training courses, and manage training budgets to ensure maximum return on investment.

Duties & Key Responsibilities

Training Needs Assessment and Program Development

·  Needs Analysis:  Conduct thorough needs analyses to accurately identify team member and organizational training needs, ensuring alignment with business objectives.
·  Training Design:  Design and update training courses to match team members’ job responsibilities and career paths.
·  Learning Resources:  Develop and skillfully utilize learning resources to assist managers in improving their management skills and creating personal career development plans for high-potential team members.

Program Management and Evaluation

·  Project Management:  Plan, execute, and monitor all aspects of training programs, demonstrating strong project management skills.
·  Evaluation and Feedback:  Assess the efficacy of training programs using tests, questionnaires, and other evaluation tools, implementing necessary adjustments based on feedback.
·  Record Keeping:  Regularly maintain training records and develop tools and systems to ensure training programs meet hotel objectives.
·  Orientation Programs:  Manage the planning and delivery of orientation programs for new team members.
·  Talent Programs:  Organize and carry out talent programs according to brand standards and assist in setting up and maintaining training and talent program policies.

Communication and Culture Alignment

·  Culture Building:  Demonstrate a comprehensive understanding of the hotel’s culture, ensuring that training content aligns with the hotel’s values and culture.
·  Communication and Motivation:  Implement management practices that foster motivation and effective communication among team members.

Budget Management and Integration

·  Budget Management:  Prepare and manage the Training department’s budgets, monitoring, analyzing, and reporting any variations from the budget.
·  Integration with Business Plans:  Ensure that training and development initiatives are integrated into business plans and budgets, with targeted goals identified and monitored.

Talent Review

·  Talent Identification:  Identify high-potential team members and facilitate their development through targeted training and mentorship programs.
·  Succession Planning:  Assist in creating succession plans to ensure a pipeline of talent for key positions within the hotel.
·  Feedback Mechanisms: Implement feedback mechanisms to gather insights from team members regarding their development needs and career aspirations.

Requirements

·  Related experience and understand how to design and evaluate training programs.
·  Demonstrates a willingness and ability to continuously learn new training methods and techniques in order to support business demand.
·  Adherence to the highest professional ethics and standards, maintaining integrity and transparency.
·  Exceptional leadership and team management skills, with the ability to drive performance and foster high levels of employee engagement.
·  Excellent communication and interpersonal skills, capable of managing relationships with owners, stakeholders, and staff.
·  Proficiency in English and Vietnamese; additional languages are a plus.

Qualifications

Bachelor's degree or above is usually required, with background in human resource management or related majors.