Cluster Groups, Meetings & Events Manager

Job description

In your role, you will be working as Groups, Meetings & Events Manager for three iconic properties on Yas Island: Hilton Abu Dhabi Yas Island, The WB™ Abu Dhabi, Curio Collection by Hilton™ and DoubleTree by Hilton Abu Dhabi Yas Island Residences.

What will I be doing

As a  Groups, Meetings & Events Manager, you be always validating the quality and efficiency of our services and also should do the following tasks to the highest standards: 

·  Supervise the Sales Coordinators work to deliver our standard services to our customer and achieve our financial goal
·  Visit the customer with the Sales Manager to guarantee the success of the biggest groups and events
·  Respoinsible for negotiations for groups and events to maximize the results
·  Coordinate the “function meeting” with the vital information about the groups and events
·  To know and promote the hotel facilities and also to have the knowledge of our competitors’ strengths and weakness
·  Organize the hotel’s visit and attend the unexpected requests
·  Be the contact between the client and the hotel Team Members, when it’s necessary
·  Team work and total cooperation with the Sales Managers and Revenue Management to ensure that the entire sales process is completed and up to date
·  Update daily the sales activities on the hotels systems, ensuring that those information are correct and consistent to be at the Groups Report
·  Review rates, groups, deadlines and waiting lists
·  Review commission reports for groups, events and Food and Beverage
·  To be part of special activities, such as: secretaries cocktails, welcome dinner for groups, etc.
·  Keep yourself informed about the clients and engage the relationship with them
·  To keep a nice work environment and good communication in the department and also with the other departments in the hotel to ensure compliance with Brand Standards and ensuring customer/guest satisfaction
·  Comply with the stipulated times and adapt to changes according to the hotel's operation’s needs

What are we looking for?

A Groups, Meetings and Events Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

·  Fluent English and a second language desirable
·  Previous managerial experience as at least Assistant Manager 
·  Critical analysis to strategically evaluate the sales of shares to be taken
·  System knowledge on Delphi FDC, OnQ PM and OnQ R&I 
·  Ability to analyze and manage multiple tasks
·  Ability to Manage Stress situations and working under pressure, always promoting a constructive and positive attitude
·  Knowledge of Product and Marketing, such as: Politics, Operation and Structure of Hotel, super vision and organization of team members
·  The ability to solve problems quickly and efficiently
·  Previous handling of weddings 
·  Sense of organization and planning
·  Good written and verbal communication
·  Experience in a larger property would be considered as an advantage 
·  At least 3 years experience in a commercial role would be considered as an advantage 

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its  global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!