Cluster Groups, Conference and Events Sales Executive

Job description

What will you be doing?

• Build strong relationships with customers to fully understand their needs

• Manage conference & events room blocks and rooming lists in accordance to hotel strategy and customer needs

• Attend pre & post conference client meetings

• Handle all wedding enquiries and proactively promote the weddings packages to guests

• Ensure a successful client event by working together with the Front Office and Event Planning team

• Participate in hotel promotional activities

• Timely communication to internal and external clients via telephone, email, written documents or in person

• Complete quality checks in line with company standards

• Maintain a high level of product knowledge about the hotel and local area

• Manage telephone and email enquiries in a prompt and professional manner and in accordance with company strategy & standards ensuring accuracy and attention to detail at all times.

• Participate in customer site inspections and assist with sales process as necessary 

•Maintaining and providing accurate reports for the department as and when required

• To actively promote the hotel and facilities by entertaining clients and agents as necessary 

• Ensure the accurate administration of all bookings and related correspondence including billing details.

• Assist the Cluster Groups, Conference and Event Sales Manager as and when required

• Collating market intelligence and have an understanding  of competitors strengths and weaknesses.

What are we looking for?

 

• Positive attitude and good communication skills

• Previous experience in the same role 

• Experience in weddings market 

• Commitment to delivering an exceptional level of customer service

• Great team spirit / Supportive and respectful with others

• Excellent organisational and administration skills

• Ability to work well under pressure

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.