Cluster Accounts Receivable (AR) Clerk - Tru by Hilton Hanoi Station

Job description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.  

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

Position Purpose

The Accounts Receivable (AR) Clerk is responsible for managing and processing accounts receivable transactions for multiple hotels within the cluster. This role ensures accurate and timely recording of all receivables, maintaining compliance with company policies and procedures.

 

Duties & Key Responsibilities

Accounts Receivable Management

·  Maintain accurate records of all amounts due to the hotels from guests, concessionaires, tenants, credit card companies, online transactions, and employees.
·  Ensure timely rendering of accounts and statements.
·  Verify the accuracy of all charges made to various accounts daily.

Invoicing and Documentation

·  Prepare and send invoices to clients, ensuring all necessary documentation is attached.
·  Adjust daily credit card payments to PMS and POS systems to ensure correct recording of transactions.
·  Ensure all invoices are approved by the relevant department heads before processing.

Reconciliation and Reporting

·  Balance subsidiary accounts receivable ledgers to the appropriate control accounts monthly.
·  Prepare aged trial balances of all accounts receivable ledgers, including team member accounts receivable.
·  Prepare necessary reports regarding accounts receivable and assist in month-end closing activities.

Compliance and Audit

·  Ensure compliance with company policies and statutory requirements.
·  Assist with internal and external audits by providing necessary documentation and explanations.
·  Maintain internal controls to safeguard the integrity of financial data.

Customer and Employee Support:

·  Respond to queries from guests, creditors, and team members regarding accounts receivable.
·  Follow up on outstanding commission inquiries from travel agents and other stakeholders.
·  Handle employee ledger transactions, including steward sales and payroll deductions.

Administrative Support:

·  Maintain an up-to-date filing system for accounts receivable records.

Requirements

·  Experience in accounts receivable management, preferably within the hospitality industry.
·  Knowledge of accounting principles, standards, and regulations.
·  Excellent communication and interpersonal skills, with the ability to manage relationships with owners, stakeholders, and team member.
·  Proficiency in English and Vietnamese; additional languages are a plus.

Qualifications

A bachelor’s degree in accounting, Finance, or a related field.