Bar Manager

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE

Join our award winning bar ‘Bow Bar’ and lead our talented team as Bar Manager! We are the largest Hilton outside of US and Europe's Best Conference hotel- World Travel Awards.

Bow Bar has recently been awarded the Sustainability Award among others for the hotel

·        World Travel Awards: England’s Best Family Hotel

·        World Travel Awards: Europe’s Best Conference Hotel

·        Best Sustainable Initiative Bow Bar 2024

·        Sustainability award for venues-2024

·        C&E: Best venues over 1100 Theatre Style 2024

No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. 

Annual Salary up to £45,000 depending on experience

A WORLD OF REWARDS

·       Laundry facilities

·       Free, healthy and high quality meals when on duty

·       Grow your Career! Your next position could be as Bar General Manager

·       Personal Development programmes designed to support you at every step of your career

·       A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)

·       Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

·       Team Member Referral Program

·       Discounted dental and health cover

·       High street discounts: with Perks at Work

·       Discounted car park

·       Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)

·       Modern and inclusive Team Member’s areas

What will I be doing?

·       As the Bar Manager, you are responsible for managing the operations within your outlets to deliver an excellent Guest and Member experience. A Bar Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards:

·       Manage our destination bar-Bow Bar operations

·       Lead Executive Lounge operations with Executive Lounge Manager as a direct report.

·       Ensure optimal allocation of resources between the departments

·       Maintain exceptional levels of customer service

·       Manage guest queries in a timely and efficient manner

·       Work within budgeted guidelines in relation to COS and Payroll

·       Develop menus and overall departmental offering with other members of Food and Beverage team

·       Ensure that pricing is market led, relevant and engineered to deliver optimal profit.

·       Maintain an awareness of consumer trends and competitor activity to ensure our propositions maintain their relevance.

·       Develop short, medium and long term sales, marketing and promotional plans for the Bar

·       Promote, establish and maintain a regular customer base and ensure all information is communicated to staff

·       Accountable for monthly stock takes

·       Incentivise team members to maximize sales and revenue

·       Set departmental targets and objectives, work schedules, budgets, and policies and procedures

·       Evaluate guest satisfaction levels with a focus on continuous improvement

·       To ensure effective communication by attending meetings as required and holding staff meetings and briefings on a regular basis to impart information

·       Ensure that all team members are fully equipped with the tools, skills, behaviours and knowledge required before customer contact

·       Responsible for recruitment, team engagement and retention activities within the department

·       Conduct and oversee regular performance reviews for all staff, ensuring feedback is fair, detailed constructive and considered and ensuring appropriate follow-up actions are agreed

·       Assist other departments wherever necessary and maintain good working relationships

·       Comply with hotel security, fire regulations and all health and safety legislation

·       Be environmentally aware 

·       Bar background

·       Commercial Knowledge

·       Cocktail Knowledge  

·       Customer Service experience in supervisory or above capacity

·       A warm personality, attentive and smartly presentable

·       An ability to listen and respond to demanding Guest needs

·       Excellent leadership, interpersonal and communication skills

·       Accountable and resilient

·       Committed to delivering high levels of customer service

·       Ability to work under pressure

·       Flexibility to respond to a range of different work situations

·       A medium level of IT proficiency is required

What are we looking for?

A Bar Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

·       Bar Management experience, preferably in a Hotel environment (Department Manager/Assistant Manager level)

·       An inspiring Leader, able to motivate and guide a team to consistently exceed Guests’ expectations

·       Able to meet financial targets

·       Ability to comply with all Food and Beverage brand standards

·       Ability to work under pressure

·       Excellent grooming standards

·       Willingness to develop team members and self

·       Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

·       Sustainability/Zero waste

·       Hilton Bars experience a plus.

·       Volume experience also a plus.

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company