Assistant Restaurant Manager (Camelia Lounge) - Waldorf Astoria Ras Al Khaimah

Job description

As an Assistant Restaurant Manager, you will play a key role in supporting the overall operations and success of our restaurant, ensuring exceptional service and guest satisfaction.

What will I be doing?

As an Assistant Restaurant Manager, you will play a key role in supporting the overall operations and success of our restaurant, ensuring exceptional service and guest satisfaction. An Assistant Restaurant Manager contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

·  Manage and oversee the overall performance and operations of the Lobby Lounge 
·  Deliver the highest quality and brand service standards to consistently meet and exceed Guest and VIP expectations
·  Handle enquiries and complaints, promptly and efficiently
·  Manage a Team that is current with all hotel services as well as VIP requests and demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
·  Ensure the Team projects a professional manner with an emphasis on hospitality and Guest service
·  Ensure the Team complies with Hotel security, fire regulations and all health and safety legislation
·  Serve your role and Team in an environmentally-conscience manner

What are we looking for?

An Assistant Restaurant Manager serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

·  Previous experience in a similar role within a luxury hotel 
·  Calm, efficient and organised
·  Excellent oral and written communication skills
·  A passion for delivering exceptional levels of Guest service
·  Ability to listen and respond to demanding Guest needs

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

·  Previous experience as a Supervisor or Manager in a Lobby Lounge within a hotel environment
·  Ability to work under pressure
·  Flexibility to respond to a range of different work situations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!