Assistant Reservations Manager - Franchise

Job description

Job Requirements

As Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Reservations Manager will work with the Sales and Events Teams to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:

·  Develop and implement reservation strategies to optimize room revenue.
·  Monitor and manage room inventory and availability across distribution channels.
·  Ensure accurate and efficient booking processes for guests and travel partners.
·  Collaborate with sales and marketing teams to drive room reservations and revenue.
·  Utilize reservation management software and tools to manage bookings.
·  Analyze booking trends, occupancy, and revenue reports to make informed decisions.
·  Train and mentor the reservation team in providing excellent customer service.
·  Address reservation-related inquiries and concerns from guests and travel partners.
·  Manage group reservations and negotiate group rates when necessary.
·  Prepare and present reservation reports and performance metrics to the head of Revenue.
·  Participate in budgeting and financial planning related to room revenue.

Work Experience

A Reservations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

·  Previous experience with reservations in the hotel/leisure sector
·  Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets
·  Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
·  Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
·  Excellent organisation and planning skills
·  Accountable and resilient
·  Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

·  Knowledge of the hotel property management systems
·  Previous experience in the same or similar role
·  Relevant degree, in a business discipline, from an academic institution

Benefits

Competitive salary and benefits

Training and career development opportunities

Supportive and professional kitchen environment

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.