Terrance on 10 Manager (The Westerly) - Hilton Aruba Caribbean Resort & Casino

Job description

The Terrace on 10 Manager organizes and oversees daily operations of Terrace on 10 - the Westerly’s adults-only rooftop retreat - delivering an elevated private‑club experience from sunrise wellness and breakfast buffet through sunset receptions, premium bar service, and evening entertainment. The role is accountable for guest satisfaction, access sales, F&B revenues, profitability, compliance, and brand standards across the venue.

What will I be doing?
As a key leader within the resort’s Food & Beverage division, the Terrace on 10 Manager: 

·        Leads all aspects of the venue’s operation in alignment with Hilton brand standards and The Westerly’s premium positioning.

·        Curates the daily experience cadence of breakfast buffet, day‑lounge service, sunset hors d’oeuvres & signature cocktails, evening entertainment.

·        Optimizes beverage cost and labor cost while sustaining the best-in-class Stay Experience Platform.

·        Partners with Concierge/Front Office, eforea spa, Pool & Beach, and Engineering to deliver seamless, end-to-end guest journeys.

·        Ensures strict compliance with Hilton policies, Aruba labor and health regulations, HACCP/food safety, and responsible service of alcohol.

 Primary Responsibilities

·        Create and manage schedules and staffing plans aligned to occupancy, weather, entertainment, and programming; ensure efficient, profitable service delivery.

·        Recruit, train, coach, evaluate, and—when necessary, discipline team members in line with Hilton leadership expectations and local law.

·        Maintain access control standards, partnering with the Concierge (adults‑only eligibility, capacity management, wristband/room validation) and ensure accurate POS posting and reconciliation whenever applicable.

·        Drive bar program excellence (signature & zero‑proof cocktails, wine & spirits curation, pour controls, recipe costing) and partner with Culinary on rotating hors d’oeuvres and breakfast buffet standards (dietary labeling and allergens). Partners with our Bar Director and Culinary for activations, adjustments, requests…

·        Monitor and control beverage and labor costs; manage budgets and forecasts.

·        Evaluate guest feedback and competitive trends; implement action plans to elevate experience.

·        Ensure immaculate facility readiness: mise en place, lounge furniture, shade/lighting/audio, cleanliness, and preventive maintenance work orders

·        Enforce in relation to Stewarding and Culinary, safety & sanitation standards; lead monthly food‑safety audits, chemical handling compliance, and incident reporting.

·        Execute marketing activations (sunset tastings, local DJ/steelpan, mixology classes); support content requests and VIP amenity deliveries.

·        Assure the well-being of the guests is met by assuring hydration drills, 90 minutes amenity offering…

·        Prepare daily/weekly reports (access sales, covers, average check whenever applicable, Stay Score, cost, labor, inventory variance) and brief leadership.

·        Participate in Front Office and Food & Beverage Meetings

·        Manages D2D inventory, requisition, PO, expenses, waste, depletion rate of OS&E, reorder & restocking

What are we looking for?
The Terrace on 10 Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

·  Management and/or supervisory Food and Beverage experience
·  Able to meet financial targets
·  Ability to comply with all Food and Beverage brand standards
·  Ability to work under pressure
·  Excellent grooming standards
·  Willingness to develop team members and self
·  Flexibility to respond to a range of different work situations
·  Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

·  Secondary Vocational Education (EPI / MBO or equivalent); Hospitality Management certification
·  Passion for delivering exceptional levels of guest service
·  Legal right to work in Aruba, including a valid work permit, Firma Liber (unrestricted authorization), or Aruban citizenship with a Dutch passport

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision, “to fill the earth with the light and warmth of hospitality,” unites us as a team to create remarkable hospitality experiences around the world every day.  And our amazing Team Members are at the heart of it all!