Assistant Reception Manager

Job description

WELCOME TO A WORLD OF OPPORTUNITIES   AT THE WORLD'S #2 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. 

A new era begins at the London Hilton on Park Lane.

Located in the heart of Mayfair, London Hilton on Park Lane was the first Hilton to open within the UK and is close to all that London has to offer. Soaring high above Park Lane, the hotel is famed for its unparalleled five-star luxury. With 453 spacious guest rooms, including 56 suites and a Presidential Suite, there is something for all.

2023 was the hotel’s 60 th  anniversary, which has seen the refurbishment of Executive rooms and suites as well as a re-development of the lobby level, including a brand new restaurant and bar.

 

Annual salary £28,000

BENEFITS

•            28 days paid holiday increasing with service

•            Exclusive perks through our online discount portal

•            Access to leadership and development programmes through Hilton University

•            Exceptional Career opportunities

•            Industry-leading Team Member discounts on hotel stays for you, your family and friends

•            Wellbeing programmes to help you Thrive in the workplace

•            Reward programmes, incentives and team member recognition, as well as long service awards

•            50% off in Hilton restaurants and bars (subject to individual outlets)

•            Recommend a Friend incentive

•            Uniforms provided and laundered complimentary

•            Recognised as a ‘Great Place to Work’

•            Free meals on shift

 

What will I be doing?

·  Assist with the overseeing of the entire Front Office operation to maintain high standards
·  Seek Guest feedback and make operational improvements
·  Ensure the Reception department operates with a sales attitude and promotes the hotel brand's loyalty scheme
·  Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
·  Set Reception departmental targets and objectives, work schedules, budgets, policies, and procedures
·  Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
·  Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
·  Manage staff performance issues in compliance with company policies and procedures
·  Act in accordance with policies and procedures when working with front of house equipment and property management systems

What are we looking for?

·  Previous supervisory experience in Guest Services within the hotel/leisure/retail
·  High level of IT proficiency
·  High level of commercial awareness and sales capabilities
·  Excellent leadership, interpersonal and communication skills
·  Accountable and resilient
·  Commitment to delivering a high level of customer service
·  Ability to work under pressure
·  Flexibility to respond to a variety of work situations
·  Ability to work on your own and as part of a team

ELIGIBILITY

·  In line with the Asylum and Immigration Act 1996, all applicants must have the eligibility to live and work in the United Kingdom.
·  Documentation is required at interview stage (for EU Nationals share code requested to check EU Settled/Pre-Settled status)

 

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

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