Assistant Night Manager

Job description

WELCOME TO A WORLD OF OPPORTUNITIES   AT THE WORLD'S #2 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. 

The  Hilton London Canary Wharf  is a modern, full service hotel with 282 Guestrooms in the heart of London’s financial district. Conveniently located just 2 minutes from South Quay DLR Station and 5 minutes from Canary Wharf underground station. Close to the City, Olympic park and the O2, the hotel welcomes a wide range of guests here on business and leisure. Consistently voted within the top 5 Hilton properties within the UK & Ireland. 

A WORLD OF REWARDS

·  Yearly salary of £29,531 plus front office upsell bonus 
·  Free and healthy meals when on duty
·  Grow your Career Personal Development programmes designed to support you at every step of your career
·  A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )
·  Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
·  Team Member Referral Program
·  High street discounts: with Perks at Work
·  Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
·  Discounted dental and health cover
·  Modern and inclusive Team Member’s areas

 

 

An Assistant Night Manager assists in the night-hour supervision of the Front Office Team to ensure Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.

What will I be doing?

·  Oversee the entire Front Office operation to maintain high standards
·  Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
·  Serve as a point of contact for regular and important Guests
·  Complete Night Audit duties
·  Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
·  Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
·  Represent the Night Manager and other senior managers in their absence, taking full responsibility of the hotel

What are we looking for?

·  Previous supervisory experience in Front Office within the hotel, leisure or retail sector
·  Competent level of IT proficiency
·  Excellent leadership and management skills
·  Commitment to delivering a high level of customer service
·  Ability to work under pressure
·  Excellent grooming standards
·  Positive attitude and good communication skills
·  Flexibility to respond to a variety of work situations
·  Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

·  Previous experience in the hotel industry
·  Previous experience with Front Office Management Systems
·  Previous experience with cash handling

 

EVERY JOB MAKES THE STAY.  

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company