Assistant Front Office Manager - Franchise

Job description

Job Requirements

·  Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
·  Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
·  Handle guest complaints ensuring guest satisfaction.
·  Help train and develop hotel team members and ensure all required training is complete according to standards.
·  Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
·  Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed.
·  Assist staff with their job functions to ensure optimum service to guests.
·  Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
·  Monitor and ensure that all cashiering procedures comply with accounting policies and standards.
·  Other duties as assigned.

Responsibilities

Maintains a high quality of services offered to guests through the management of the functional areas of reservations, registration, bell services, telephone services and guest accounting to always maximize room revenue and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Work Experience

·  Minimum 1 year of front office management experience in the hospitality industry.
·  Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 
·  ONQ PMS Experience preferred. 
·  Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
·  High school graduate or equivalent, some college preferred.
·  Bilingual English/Spanish a plus.
·  Knowledge of local activities and attractions appropriate for clientele.

Benefits

Medical, Dental, Vision, PTO, Holiday pay, 401k (After a year of employment), opportunity for growth!

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.