Assistant Food and Beverage Manager

Job description

JOB PROFILE

ASSISTANT F&D MANAGER

Hilton Malta

 

JOB OVERVIEW

The Assistant F&D Manager supports the F&D Manager to run daily F&D operations and create exceptional guest experiences.

·         Are you passionate about excellent food and drink?

·         Can you inspire your team to deliver excellent customer service every time?

·         Do you think breakfast is an important start to the day?

·         As a manager, are you supportive and inclusive?

 

If so, this role is made for you!

Reporting to:

-        F&D Manager

Responsible for:

-        Restaurant Managers

-        Bar Managers

-        In-Room Dining Manager

-        Banqueting operations

 

Works closely with:

-        Culinary Team

-        Stewarding Teams

KEY RESPONSIBILITIES

As Assistant F&D Manager, you will:

 

1.         Commercial Performance

·          Manage daily F&D operations effectively to deliver strong commercial performance, supporting the business plan developed by the F&D Manager

·          Review departmental results with the F&D Manager - including sales, costs, profit margins, covers, guest satisfaction - and implement action plans to improve performance

 

2.       Exceptional Guest Experiences

·          Deliver exceptional guest experiences by maintaining consistently high service standards and product knowledge throughout the F&D operations team 

·          Make sure that food allergies, dietary requirements and guest modifications are treated with absolute seriousness

·          Review and act on guest feedback, taking prompt action to resolve guest complaints and improve guest loyalty

 

3.       Great Working Environment

·          Support the F&D Manager in managing, training and motivating the F&D Operations Team, creating an inclusive environment where all Team Members can thrive and achieve their professional goals 

·          Practice great people management, from recruitment to training to succession planning and recognition

·          Work with the F&D Manager to develop an efficient workforce plan to identify current and future needs based on forecast business volumes, budgets and HR guidelines

·          Assist the F&D Manager to schedule Team Members’ working time efficiently, offering flexibility where possible and minimizing overtime costs

·          Communicate well and often, building great relationships with key stakeholders.

 

4.       Day-To-Day Essentials

·          Manage breakfast operations and in-room dining effectively to give guests an excellent start and end to their day

·          Assist the F&D Manager to make sure opening and closing procedures are carried out correctly at each F&D venue, including financial reports and reconciliations

·          Ensure F&D operations strictly comply with all regulations (including health, safety and hygiene, food safety certification, licensing) and that potentially hazardous situations are identified, reported and corrected  

·          Support the F&D Manager to manage F&D inventory, stock control and purchasing, in line with hotel guidelines

·          Keep up to date with what’s happening in F&D – current and future trends, markets, ingredients, competitors and suppliers – to drive innovation.

 

WHO ARE WE LOOKING FOR?

 

We’re looking for a manager who is passionate about food and drink, with at least 3 years’ experience in a similar role.  Experience in branded hotels with a large F&D operation would be an advantage. 

 

To be successful in this position you will have:

·          Commercial focus , with ability to deliver exceptional business performance and results

·          Good people management skills, experienced in managing, developing and motivating a large team and working effectively with other departments.

·          Excellent verbal and written communication skills to deliver a compelling message for the right audience, from team briefings to commercial business presentations

·          Customer focus , maintaining the highest standards of service to create memorable guest experiences

·          Effective relationship management skills to build good working relationships with key stakeholders,

·          Adaptability and problem-solving skills, able to work effectively in a fast-paced environment while remaining calm and focused under pressure.

 

You will be also fluent in[English and comfortable using F&B systems and MS Office. 

 

 

WHAT DO WE OFFER?

 

·         A competitive salary and benefits package

·         Worldwide career opportunities

·         Access to leadership development programmes and hundreds of courses through Hilton University

·         Industry-leading Team Member travel rates through Go Hilton

·         Wellbeing initiatives to help you thrive and be your best self

·         A workplace to be proud of

·         Opportunities to be recognized for being awesome and doing a great job

 

 

USEFUL TO KNOW:  This position is full-time and may require working weekend and/or evening shifts.