Assistant Director Housekeeper (Pre Opening) - Waldorf Astoria

Job description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Are you a hospitality professional with an exceptional eye for detail and a passion for excellence?

We are seeking a poised and dedicated Assistant Director of Housekeeping to take on a pivotal role in leading a meticulous housekeeping team, ensuring every guest enjoys an immaculate and elegantly appointed environment. In this pivotal position, you will collaborate closely with the Director of Housekeeping to oversee daily operations and seamlessly assume leadership in their absence, upholding impeccable service standards and operational precision.

If you thrive in a refined hospitality environment and are inspired by the pursuit of excellence, we invite you to bring your expertise to our team and elevate your career in an atmosphere defined by elegance and quality.

What will I be doing? 

As the Assistant Director of Housekeeping, you will be responsible for performing the following tasks to the highest standards: 

• Operational Excellence

Ensures impeccable cleanliness and presentation across guest rooms and public areas by conducting regular inspections and strictly adhering to established Standard Operating Procedures (SOPs) and Policies & Procedures (P&Ps), upholding the highest standards of luxury hospitality

Demonstrates exemplary leadership and operational acumen to seamlessly manage the housekeeping department, ensuring continuity of service and adherence to standards in the absence of the Executive Housekeeper

Leads the procurement and inventory management of housekeeping supplies, ensuring cost-efficiency and alignment with budgetary guidelines and operational needs.

• Leadership & Team Development

Provides hands-on leadership and guidance to all housekeeping team members, consistently evaluating performance and fostering a culture of accountability, consistency, and service excellence.

Develops and implements structured training initiatives to elevate team competencies, enhance service delivery, and ensure consistent adherence to brand standards.

Develops optimized scheduling for housekeeping team members, aligning with business volume and operational needs to ensure efficient resource use and consistently high service standards.

• Communication & Coordination

Collaborates proactively with Engineering and Front Office teams to coordinate and oversee room maintenance and deep cleaning schedules, ensuring each guest room is impeccably prepared to meet the highest standards of luxury and comfort upon arrival.

Leads daily briefings with housekeeping leadership to communicate VIP arrivals, guest feedback, and special assignments. Actively supports regular departmental meetings to foster alignment, operational excellence, and continuous improvement.

• Crisis Management & Safety Compliance

Upholds unwavering adherence to hotel safety, security, and emergency protocols, fostering a secure and responsive environment that prioritizes the well-being of guests and team members.

• Guest Experience & Service Excellence

Champions a culture of personalized and courteous service, ensuring every guest interaction is warm, attentive, and memorable.

Proactively addresses guest concerns, delivering swift resolutions that enhance satisfaction and build lasting loyalty.

Conducts detailed inspections of guest rooms, public areas, and back-of-house spaces to uphold impeccable standards of cleanliness, presentation, and comfort.

• Strategic & Financial Acumen

Contributes to the formulation and management of the annual housekeeping budget, offering strategic recommendations to optimize resource utilization and enhance cost-effectiveness.

Supports the execution of departmental policies and procedures, ensuring consistent adherence to hotel standards and regulatory requirements.

What are we looking for? 

An Assistant Director of Housekeeping serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

•  Proven expertise in housekeeping management, with extensive experience in supervisory or managerial roles within the luxury hospitality industry, ensuring impeccable standards and exceptional guest satisfaction.

•  Pre-opening experience is an added advantage.

•  In-depth knowledge of housekeeping operations, inventory control, and cleaning techniques.

•  Familiarity with housekeeping management systems is an advantage.

•  Knowledge of health and safety regulations related to housekeeping operations.

•  Strong leadership and team management skills.

•  Excellent organizational and time-management abilities.

•  Strong communication and interpersonal skills.

•  Ability to multitask and work under pressure in a fast-paced environment.

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!