AGM / front desk agent / housekeeping executive / breakfast attendant / laundry person / maintenance / housekeeper - Franchise

Job description

Job Requirements

Assistant General Manager (AGM)

·  support the General Manager in overseeing all hotel operations, ensuring exceptional guest service, and driving business performance.
·  Responsibilities include managing staff, coordinating daily hotel operations, implementing policies, and ensuring the property meets Hilton’s standards of excellence.
·  The AGM works to increase revenue through guest satisfaction, staff performance, and operational efficiency.
·  The role involves handling guest complaints, monitoring financials, and ensuring compliance with safety, security, and hotel regulations.

Front Desk Agent

·  The Front Desk Agent is the first point of contact for guests and is responsible for providing outstanding customer service, ensuring a smooth check-in and check-out experience.
·  Responsibilities include managing reservations, responding to guest inquiries, handling payments, and ensuring guest satisfaction.
·  Front Desk Agents also assist with room assignments, upgrades, and provide information about the hotel’s services and amenities.
·  They work closely with other departments to ensure that all guest needs are met and resolve any issues promptly.

Housekeeping Executive

·  The Housekeeping Executive oversees the housekeeping department, ensuring that all areas of the hotel meet Hilton's cleanliness standards.
·  Responsibilities include managing the housekeeping staff, conducting room inspections, maintaining inventory of cleaning supplies, and ensuring all rooms are cleaned and prepared to Hilton’s specifications.
·  The role also involves handling guest requests related to housekeeping and maintaining communication with the front desk.
·  The Housekeeping Executive ensures that all safety and hygiene protocols are followed and that guests experience a high level of cleanliness and comfort during their stay.

Work Experience

Assistant General Manager (AGM)

·  Strong leadership skills and the ability to motivate and manage a team.
·  Excellent communication and interpersonal skills.
·  Proven experience in hospitality management, ideally with Hilton or similar brands.
·  Financial management abilities, including budgeting and cost control.
·  Proficiency in hotel management software (PEP).
·  Problem-solving skills and ability to manage guest issues.
·  Attention to detail and ability to multitask.
·  Knowledge of operational policies, procedures, and safety standards.

Front Desk Agent

·  Excellent communication and customer service skills.
·  Professional appearance and demeanor.
·  Ability to handle guest complaints and resolve issues effectively.
·  Familiarity with hotel management systems (PEP).
·  Basic administrative skills (handling reservations, processing payments).
·  Strong organizational and time management skills.
·  Ability to work in a fast-paced environment and multitask.
·  Knowledge of Hilton’s service standards and brand policies.

Housekeeping Executive

·  Strong organizational skills and attention to detail.
·  Proven experience in housekeeping, preferably in a supervisory role.
·  Knowledge of cleaning products, techniques, and safety protocols.
·  Ability to manage a team and ensure tasks are completed efficiently.
·  Good communication skills for liaising with guests and staff.
·  Strong time-management skills and the ability to prioritize tasks.
·  Knowledge of Hilton’s brand standards and housekeeping policies.
·  Physical stamina to supervise and assist with cleaning tasks when necessary.

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.