Accommodation Supervisor

Job description

Accommodation Supervisor

What will I be doing?

As an Accommodation Supervisor, you will support the Human Resources Department to ensure high standards of cleanliness, maintenance, and comfort in the team members' accommodation. Specifically, an Accommodation Supervisor will perform the following tasks to the highest standards:

·  Maintain the cleanliness of the public areas, hallways, corridors, and other areas in team members' accommodation at all times.
·  Check daily maintenance logbook and follow up with the maintenance team and make sure the team members are satisfied with it.
·  Make sure all the facilities are operational and contact the suppliers for any repairing or replacement needed.
·  Ensure that all aspects of the accommodation meet hygiene and health and safety regulations
·  Coordinate with the contracting company all maintenance issues. Ensure that accommodation is clean, well-maintained, and attractively presented. 
·  Coordinate with outsources cleaning company to maintain the hygiene standards in order to provide our team members a healthy environment
·  Report incidents in the accommodation and inform the Director of Human Resources
·  Arrangement of the accommodation for new team member's arrivals room cleanliness, all items in place, etc. with welcome pack items, welcome letter and check-in formalities
·  Ensures all comments related to TM's accommodation are responded to/acted on within established time frames.
·  Maintain a safe environment, keep the peace, and act on any actual or potential violations of policies or law. Provide feedback to Director of HR and accommodation incidents.
·  Airport pick up and drop off for the new arrivals and leavers.
·  Handle and control the team member's movements and shifting inside the accommodation
·  Handle TM's transportation with the suppliers according to the daily schedule
·  Follow-up with the purchasing on pending items related to the TM's accommodation
·  Initiate all the purchasing request for all shortage of the consumable items/ maintenance items or any items need replacement
·  Update all stores in the accommodation and ensure no shortage of needed items
·  Prepare and maintain up to date inventory lists for all the store items in the accommodation
·  Control the Security Guards and make sure that they are following the rules and regulations and make sure that the safety of the team member's is ensured.
·  Accommodation inspection / Spot checks as per the decided schedule for all the team members rooms to ensure the safety and hygiene and all the rules and regulations in the rooms are followed.
·  Organize & coordinate team member's engagement activities in the accommodation.
·  Perform all duties and responsibilities in allotted period of time.

What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

·  Previous experience in a Accommodation supervisory role
·  Strong organizational and analytic skills
·  An attention to details
·  Strong communication skills
·  A passion for delivering exceptional levels of guest service
·  Proficiency, preferred, with computers and computer programs, including Microsoft Office

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!