Technical Support Engineer

Job description

Job Description Summary

The Technical Support Engineer (MS3000) will provide technical direction, and assistance to the customer, user, and other personnel in the operation, inspection, maintenance, and troubleshoot of MS3000 systems and associated products. Participate in all MS3000 system related ACT’s. Interface with all levels of customer and Company organizations for obtaining first hand information. Provide installed base intelligence and assessments to anticipate problems, trends, and customer status.

Job Description

Roles and Responsibilities

In addition, the Technical Support Engineer (MS3000) will do the following:

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Support in proper operation, maintenance, and trouble-shooting of MS3000 systems and solutions, including the use and proper interpretation of data and technical instructions

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Develop, coach, and mentor assigned GA Technical Support and Field Service Engineers in product knowledge, problem solving, and customer relationship management.

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Provide communication to the business regarding all product activities/problems through complete, accurate, and timely reports.

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Assist the customer in scheduling maintenance and workload to ensure assets are available to meet schedules.

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Review, analyse, report, and make recommendations regarding reported product malfunctions to ensure a continuous reduction of disruptions for customers.

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Analyse and make recommendations regarding required maintenance to ensure alignment with customer requirements.

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Review effectiveness of maintenance actions in order to identify training needs.

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Provide customer insight and training as necessary for future product line support.

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Utilize data and analytics to influence positive outcomes for customers.

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Communicate with all levels of customer personnel to ensure effective support of the product.

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Support GA Technical & Field Service process improvements as required.

Required Qualifications

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Good understanding of electrical power system engineering for Utility customers

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Bachelor's Degree or Industry Recognised equivalent

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Minimum 3 Years’ experience in similar Project delivery or support roles

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Willingness and ability to travel to Domestic as well as International Sites

Desired Characteristics

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Bachelor’s degree in Electrical Engineering is preferred

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Ability to work effectively with minimum supervision

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Strong customer service mindset

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Prior engineering experience is preferred

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Strong organizational skills

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Prior Technical Support experience is preferred

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Strong project management skills

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Strong oral and written communication skills

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Strong interpersonal skills

GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.