Systems Administration Engineer

Job description

3413524
Additional Cities

East Cleveland
Career Level

Entry-Level
Relocation Assistance

No
Business

Current & GE Lighting
Business Segment

Current & Lighting GE Lighting
Function

Digital Technology
Country/Territory

United States
Additional States/Provinces

Ohio
Postal Code

44112-6300
Role Summary/Purpose

Responsible for resolving uncommon incidents, fulfilling unique requests, and scripting solutions to proactively prevent incidents and reduce requests across servers, storage, and backup devices. Contributes to the team and works with direction from Senior Team Members or management; increasing capability to work independently.
Essential Responsibilities

• Possesses deep expertise in complex production operations involving multiple applications, systems, processes and teams
• Quickly respond and triage production service issues and coordinate with the appropriate team for resolution, including RCA
• Maintain and support cloud-based virtualization environments (AWS, GCS, Azure) as well as on-prem virtualization solutions (VMWare) and physical hardware
• Build, maintain, and leverage monitoring systems to resolve problems and/or escalate to senior team members to ensure service levels are exceeded
• Manage the full server lifecycle (build, maintain/patch and decommission) for both Windows and Linux servers
• Assists with development of automated solutions and the programmatic deployment/management of tools used in production environment
• Maintain and support business continuity and disaster recovery plans for compute and storage systems. This includes backup/restore system management (Veeam)
• Maintain and support security/anti-virus applications on server/compute systems
• Enforce and ensure compliance with IT policies and procedures
• Understand and contribute to the creation of system support documents, operational run books, and build recipes for operational activities
• Research products, services, protocols, and standards to support a low-touch server environment
• Utilize an ITSM (ServiceNow, etc.) to track incidents, requests, server assets, and related services
• Recommend, schedule, and perform server/system improvements, upgrades, and repairs
• Assist others as needed in solving IT issues spanning multiple teams
• Mentor/train other staff (including offshore personnel) on solving common systems-related problems
• Flexibility to perform system upgrades/updates during non-business hours to minimize business outages
• Serve as subject matter expert and project team member for project work.
Qualifications/Requirements

• Bachelor’s degree in Computer Science or similar field, or equivalent level of education and experience, is strongly preferred
• 4+ years related experience in information technology systems administration
Desired Characteristics

Technical Requirements:
• Extensive experience with Windows Server OS and Linux (CentOS, RHEL) software/support
• Extensive experience with virtualization (VMWare, Nutanix) software
• Experience with admin/managing cloud-based servers and storage (AWS, GCS, etc.)
• Experience with containers/tools (Docker, Kubernetes)
• Experience with patching processes and server backup/restore
• Experience with storage (SAN) equipment
• Familiarity with scripting languages (Powershell, Python, Ruby on Rails, etc.)
• Familiarity with automation/DevOps tools (Chef, Ansible, Terraform, Jenkins, etc.)
• Familiarity with infrastructure services (DNS, DHCP, Active Directory, etc.) and network/server security tools/processes
• Troubleshooting experience and ability to fulfill L2+ support

Business Acumen
• Ability to set targets, execute a plan, and deliver results
• Ability to serve as project team member for multiple projects at any given time.
• Ability to plan and provide structure and organization in a fast paced, changing environment
• Ability to work with third-party service providers and consultants
• Effectively manage risk and uncertainty
• Strong business analysis and problem-solving skills
• Ability to decompose problems and make decisions when problems or solutions are not 100% defined

Leadership
• Proactively identifies and removes business and technical obstacles or barriers on behalf of the team
• Uses critical thinking skills and disciplined approaches to help leaders and leadership teams resolve issues and define solutions
• Contributes to an environment that empowers teams and allows for autonomous execution

Personal Attributes
• Proactively engages with cross-functional teams to resolve issues and design solutions using critical thinking and analytical skills and best practices
• Excellent written and oral communication skills and the ability to interface with senior leadership with confidence and clarity
• Passionate about continuous learning and able to quickly adapt and pivot to win in a dynamic environment
• Influences and energizes others toward the common vision and goals
• Maintains excitement for process and drives toward success in the face of unfavorable odds and setbacks
About Us

GE Lighting: Bringing the Future to Light

We started with the light bulb, an invention that fulfilled the basic human desire to see and experience more of the world. Today, light still delivers on that promise. But, it does so much more.

At GE Lighting, we’re not just reinventing the light bulb. We’re reinventing the productivity, wellness and security that comes with it. We’re extending beyond the bulb to access new markets, we’re scaling smart and we’re leading in a world where lighting drives value in our homes from the socket to the switch to the smart phone…and the cloud in between.

Our innovators think bigger and bolder to deliver for our customers and transform spaces no one else has, and we’re using that grit to lead into the next 130 years, where new outcomes and opportunities are robust…yet still as simple as screwing in a light bulb.

GE Lighting. Bringing the Future to Light.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.
Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Primary Country

United States
Primary State/Province

Ohio
Primary City

East Cleveland