Staff Application Operations Engineer

Job description

Job Description Summary

As the Staff Application Operations Engineer, you will be responsible for supporting and maintaining critical applications and related data processing platforms and services. You will own application and platform SLAs against operational commitments. You will be responsible for application security & compliance ensuring application & data integrity.

Job Description

Roles and Responsibilities:

·  Ensure compliance with all application policies including HPA, security and code reviews across all applications and platforms within scope
·  Application monitoring and outage reporting leveraging a consistent tool and approach across multiple applications
·  Lead complex, multi-disciplinary teams in resolution of high-profile outages/application incidents leveraging contingent worker support team and internal supporting organizations
·  Manage a vendor support team of technical and functional experts, interacting directly with other cross-functional support teams for timely resolution of production application issues
·  Proactively identify and remove obstacles or barriers on behalf of the team
·  Create a culture of customer focus and high performance to drive innovation through continuous customer engagement
·  Ensure conformance to Operations support standards / practices
·  Responsible for internal IT processes like Change Control, patch application testing, coordination and communication for outages
·  Build strong team relationships with multiple stakeholders including business, support teams, vendors, and end users.
·  Partner with stakeholders to prioritize and lead mandatory compliance, productivity and business initiatives
·  Provide day-to-day support for SAP users, addressing technical and functional issues.
·  Supervise and lead the L1 SAP support team, ensuring team members are equipped to handle incoming support requests.
·  Work with business stakeholders to identify opportunities for process optimization within SAP systems.
·  Monitor team performance and provide coaching, training, and feedback to improve efficiency and effectiveness.
·  Schedule and allocate resources to ensure adequate coverage during support hours.
·  Liaise with SAP consultants, developers, and other IT teams to resolve issues and implement solutions.
·  Write, test, and debug code in programming languages such as Python, Java, C++, or others as required.

Minimum Qualifications:

·  Bachelor’s degree from accredited university or college with minimum of 4 years of professional experience OR associate's degree with minimum of 7 years of professional experience OR High School Diploma with minimum of 9 years of professional experience.
·  Bachelor's degree in computer science or “STEM” Majors (Science, Technology, Engineering and Math) with advanced experience with a minimum of 3 years of professional experience.
·  Must be willing to work onsite.
·  Note: Military experience is equivalent to professional experience

Eligibility Requirement:

·  Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job.

Desired Characteristics:

Technical Expertise:

·  Basic understanding of SAP modules and functionalities.
·  Expertise in one or more programming languages such as Python, Java, C++, C#, JavaScript, Ruby, or others depending on the role.
·  Understanding of algorithms, data structures, object-oriented programming (OOP), and design patterns.
·  Ability to work with databases (SQL or NoSQL) and write queries.
·  Familiarity with ERP systems and business processes.
·  Understand concepts of setting and driving technical direction
·  Familiar with elements of gathering functional requirements
·  Understand technical standards & concepts to apply to project work
·  Interest in current and emerging technologies demonstrated through training, job experience and/or industry activities

Business Acumen:

·  Understand key cross-functional concepts that impact the organization; is aware of business priorities and organizational dynamics

Leadership:

·  Coach and mentor team members.
·  Familiar with concepts of costing hardware and software components. Works to assure work is on-time and within budget
·  Deliver tasks on-time with alignment to architectural goals. Can identify and raise issues, risks and benefits
·  Participate in change initiatives by implementing new directions and providing appropriate information and feedback

Personal Attributes:

·  High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment
·  Demonstrated customer focus – evaluates decisions through the eyes of the customer; builds strong customer relationships; creates processes with customer viewpoint; partners with customers
·  Change oriented –actively generates process improvements; champions and drives change initiatives; confronts
·  Ability to work with global teams, act independently and as part of a team
·  Apply values, policies, procedures and precedent to make timely, routine decisions of limited, clear choice
·  Open-mindedly to new perspectives or ideas. Consider different or unusual solutions when appropriate
·  Resolve day-to-day issues related to strategy implementation. Escalate issues that impact the client and/or strategic initiatives
·  Strong analytical and strong problem-solving skills - communicates in a clear and succinct manner and effectively evaluates information/data to make decisions; anticipates obstacles and develops plans to resolve

Note:
To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.

This Job Description is intended to provide a high-level guide to the role. However, it is not intended to amend or otherwise restrict/expand the duties required from each individual employee as set out in their respective employment contract and/or as otherwise agreed between an employee and their manager.

This role requires access to U.S. export-controlled information. Therefore, for applicants who are not asylees, refugees, lawful permanent residents or U.S. Citizens (i.e., not a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3), otherwise known as a U.S. Person), final offers will be contingent on the ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.

Additional Information

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an  Equal Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No