Services Training Coordinator (m/f/d)

Job description

Job Description Summary

As the Services Training Coordinator, based in Lichtenfels, Germany and embedded in the Service Coordination team, you will be responsible for designing, coordinating, and executing training strategies that enhance customer satisfaction, strengthen field service capabilities, and ensure both customers and internal teams gain maximum value from Colibrium Additive’s solutions.

You will own the end-to-end training lifecycle – from needs analysis, curriculum and material development, and scheduling through to delivery and continuous improvement – in a machine- and technology-agnostic way across the full portfolio. In an informal leadership role, you will coordinate and influence a network of trainers and cross-functional stakeholders to deliver high-quality customer and internal trainings, while driving standardization and ongoing process improvements.

Colibrium Additive, part of GE Aerospace, is a global leader in metal additive manufacturing, partnering with customers across industries to transform how the world designs, produces, and services critical components. In our Colibrium Additive team, you will work in a truly global role, collaborating with colleagues, customers, and partners around the world, gaining broad exposure to international markets, diverse perspectives, and cross-cultural teamwork that accelerates both business impact and personal development.

This role is based in Lichtenfels with travel of around 50%.

Job Description

Responsibilities:

·  Own all service training activities for employees and customers within the Service Coordination scope, including coordination of product, system, and process trainings, and providing ongoing support to ensure the standard and quality of field service execution.
·  Develop and maintain training materials and curricula (presentations, manuals, exercises, e-learning, assessments) in a machine- and technology-agnostic way, ensuring content is technically accurate, aligned with current engineering standards, and globally standardized.
·  Build and provide informal leadership to a global trainer network (FSEs, TSEs, regional trainers) by setting expectations, coordinating delivery, and offering guidance and feedback, while fostering a collaborative and inclusive environment across teams and regions.
·  Collaborate with product management, sales, engineering, service leadership, and customers to understand training needs and establish an attractive, clearly structured training catalogue aligned with customer needs and Colibrium Additive’s business objectives.
·  Partner with service leadership to understand internal onboarding and upskilling needs and develop the global service team’s skills in line with the growth of our installed base, including structured learning paths and role-based curricula.
·  Coordinate and, where appropriate, deliver trainings for internal and external customers, ensuring a high-quality experience before, during, and after training sessions (communication, preparation, execution, and follow-up).
·  Coordinate logistics for training delivery by working with the Tooling Manager for tooling availability, with Fulfillment for parts/materials, and by aligning schedules with regional service coordinators and other stakeholders.
·  Administer ServiceMax and the Learning Management System (LMS), ensuring accurate training, customer contact, and installed base data; managing customer and internal user accounts; and supporting continuous improvement of training-related processes, tools, and LMS workflows.
·  Define, track, and act on training KPIs (e.g., utilization, NPS, completion, impact on service performance) and contribute to evaluating and developing the training footprint to ensure efficient and effective training delivery, in close collaboration with the Additive Academy and Services leadership.

Requirements

·  Bachelor’s degree in Education, Training & Development, Engineering, or a similar field – or you bring equivalent practical experience.
·  Several years’ experience working in an international environment, ideally in an industrial or additive manufacturing setting, with a clear track record in training.
·  Solid experience in designing and delivering training: from building curricula and creating content to running engaging sessions for technical audiences.
·  Strong technical curiosity and confidence working with new systems and processes; comfortable operating across different machines and technologies.
·  Experience with lean methods and improving processes and workflows is a plus.
·  You communicate confidently in English (spoken and written); German skills are a bonus.
·  You are willing to be based in our Lichtenfels office (relocation to the area) and are open to traveling up to 50% to customer sites, training locations, and internal hubs.

GE Aerospace supports and encourages flexible working arrangements, where possible, and recognizes the benefits to employees of having a positive work-life balance. As a new joiner to Colibrium Additive, we are pleased to offer you a flexible benefit fund, which you can tailor to meet your individual needs. Available options include:

·  Company pension plan
·  Supplemental health insurance
·  Long service awards
·  Invalidity and death insurance
·  Holiday storage
·  Fitness subsidy

Colibrium Additive is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be considered for employment without regard to characteristics such as race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, or age, and we actively encourage applications from all sections of society.

Additional Information

Relocation Assistance Provided: No