Service Operations Support Intern

Job description

3405513
Additional Cities

Mississauga
Career Level

Co-op/Intern
Relocation Assistance

No
Business

GE Healthcare
Business Segment

Healthcare Global Services
Function

Services
Country/Territory

Canada
Additional States/Provinces

Ontario
Postal Code

L5N 0C9
Role Summary/Purpose

Position Title: SERVICE OPERATIONS SUPPORT INTERN
GE Business: GE HEALTHCARE
Location: MISSISSAUGA, ON
Duration: 18 MONTHS
Reporting to: DIRECTOR OF SERVICE OPERATIONS
Essential Responsibilities

The Position:
As the Service Operations Support Intern you will be joining a fast-paced environment as part of the GE Healthcare Customer Service Centre. In this role, you will have an opportunity to work alongside experienced professionals within the various areas of service operations, IT, and Finance. You will gain exposure supporting both Sales and Service, and assist the greater organization in achieving its annual goals and objectives as an active participant.

In this role, your responsibilities will include (but are not limited to):
• Generating quotes and service agreements in quoting software (QuoteWerks).
• Entering agreements in our CRM platform (Siebel).
• Working alongside and supporting the Customer Account Analysts with various tasks (including but not limited to account / contract review, billings, and data management, etc)
• Generating and analyzing reports
• Working alongside and supporting internal customers (such as Service Management, Account Managers and Field Service Representatives)
• Actively working with the Accounts Receivables and Finance departments to ensure timely closure of collections issues
• Maintaining and updating Standard Operating Procedures (SOPs) on behalf of the GE Healthcare Customer Service Centre
• Act as the “Facilitator” for the team’s internal online support site (SupportCentral)
• Create and manage online workflow processes
Qualifications/Requirements

Skills:
• Strong influencing skills
• Excellent analytical skills with great attention to detail
• Highly developed communication and interpersonal skills
• Self-motivated with great willingness to learn multiple systems and processes
• Strong organizational skills

Education:

·  College Diploma or University Bachelor Degree in course of completion in Business/Commerce (Accounting, Business Analytics, Business Administration, Finance) or equivalent related discipline.
Desired Characteristics

• Understanding of basic Financial principles
• Demonstrated quality experience in a customer service capacity
About Us

GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com
Primary Country

Canada
Primary State/Province

Ontario
Primary City

Mississauga