Service Director Nordics Europe

Job description

Job Description Summary

To accelerate the energy transition and combat climate change, the world needs wind energy to grow by a factor of six. Our onshore, offshore, and blade businesses are leading the charge by harnessing the power of wind and deploying high-tech infrastructure to ensure safe, reliable wind energy generation at scale.

The Nordics Services Director for our On Shore Wind Fleet will provide strategic and operational leadership across Nordics countries, focusing on optimizing fleet performance, enhancing service delivery, and driving profitability through productivity programs and rigorous performance management. This role involves leading the Operations and Maintenance teams and implementing the transformation program.

The Nordics Services Director is empowered to make hiring and performance-based decisions aligned with organizational strategy and compliant with GE policies and country legal requirements.

Job Description

Roles and Responsibilities:

·  Prioritize safety in all operations.
·  Enhance fleet performance and productivity by addressing root causes, optimizing scheduling and dispatching, deploying standard work programs, and closely monitoring return-to-service and production metrics.
·  Lead a cohesive and empowered service team comprising Service Managers, Service Coordinators, and Field Technicians, ensuring accountability and excellence in service delivery.
·  Collaborate with Regional and Global Digital Services teams to resolve issues, manage performance, and implement productivity and reliability improvement programs.
·  Partner with the Commercial team to expand transactional activities and maximize installed base penetration, emphasizing innovative solutions and customer value.
·  Manage the full-Service Business Cost Center at the sub-region level, focusing on cost and subcontractor control, visibility, and performance management.
·  Develop a strong talent pipeline to cultivate the next generation of service leadership.
·  Serve as the Managing Director of Sweden's legal entity, GE Energy (Sweden) A.B.
·  Handle customer relationships and dispute resolutions.
·  Oversee contractual management and responsibilities.
·  Maintain flexibility for frequent domestic and international business travel.

Required Qualifications:

·  Professional qualification, preferably in a technical discipline.
·  Extensive experience in Field Services or managing a field service team.
·  Proven experience in customer relationship and contract management.
·  Experience managing a P&L and implementing service strategies in an international environment.
·  Fluent in English (written and spoken).
·  Demonstrated leadership experience with a strong sense of accountability, drive, ownership, and resiliency.
·  Ability to work and influence effectively across functions in a matrix organization to create impact.
·  Willingness to undertake frequent domestic and international business travel.

Desired Characteristics:

·  Bachelor's degree from an accredited university.
·  Demonstrated expertise in financial metrics analysis.
·  Working knowledge of service contracts, terms and conditions, financials, and technical operations.

Additional Information

Relocation Assistance Provided: Yes

- This is a remote position