Job description

Job Description Summary

Job Description

Roles and Responsibilities:

Import/Export and Special Program

• Oversee and support Import/Export activities,  review the customs processes, implement & update the SOPs between agent and business.
• Manage gathering, apply and monitor Import License requirements with the business.
• Ensure the pre-declaration review is performed including confirmation that valuation, classification, country of origin and any applicable special program documentation is complete before an import  or export occurs
• Supervise & defend key projects to improve customs processes between destinations.
• Review, Modify & Implement strategy for Customs operations in the region, aligned with Grid Customs organization and Customs Enterprise Standard
• Know your region and keep up to date Customs landscape 
• Identify Customs risks areas with support of Customs Compliance and develop actionable plans and procedures to mitigate those risks 
• Manage special programs opportunities linked to exemption/reduction/suspension of customs taxes

Customs Authorities, Agents, BPOs:

• Manage the relationship with Local Customs authorities and support with internal and external audits/consultations
• Work with approved agents to support daily customs clearances and own shipment issue resolution 
• Manage operational and tactical agent performance, Participate in Business operations reviews with agents to address their areas of concern.
• Ensure there are trained personnel supporting the Customs activities in the region

Metrics:

• Prepare periodic reports and metrics on primary KPIs (volume, cycle time, FPY, duty spend, entered value) quality, costs, opportunities, risks, achievements 
• Gather customs data into the applicable business tools
• Own performance review with businesses to implement the improvements and align on savings opportunities

Required Qualifications

• Bachelor's degree or Higher Diploma from accredited university
• Demonstrated knowledge of import/export regulation in multiple countries within the Middle East & /OR North Africa region.
• Substantial experience in  Customs processes
• Languages MEA: English & Arabic

Desired Characteristics

• Advanced degree from accredited university
• Wing to wing expertise across customs processes
• Demonstrated Compliance mindset
• Demonstrated ability to use knowledge, experience and instinct to make accurate and timely decisions.
• Demonstrated ability of working with all levels of internal and external organizations
• Experience in working with global teams and demonstrates a global mindset
• Excellent verbal and written communication skills
• Demonstrated leadership experience

Additional Information