Lead Services Specialist 1 - Customer Service Management

Job description

Job Description Summary

This is a GME role in Taiwan. The GE Field Service Representative provides the Taiwan Air Force (TAF) and contractor personnel on the operation, maintenance, and repair of F110-GE-129 engines and interface systems as appropriate for the F-16 aircraft.

All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.
The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).

Job Description

Job Title
Lead Services Specialist 1 – Field Service Representative, F110 (Taiwan)

Company Intro/About GE Aerospace

GE Aerospace is a world-leading provider of jet engines, components, and integrated systems for commercial and military aircraft. We design, manufacture, and support advanced propulsion systems that power critical missions around the globe. With a relentless focus on Safety, Quality, Delivery, and Cost, we partner closely with our customers to keep fleets mission-ready and operating at their best.

Site, Business, OR Functional Area Overview

This  Global Military Engines (GME)  role supports the  Taiwan Air Force (TAF)  F-16 fleet powered by  F110-GE-129 engines . As part of the  Field Services and Maintenance (Services; LPB)  job family, you will work closely with GE engineering, fleet support, and logistics teams, as well as TAF and local contractor maintenance and operations personnel, to ensure safe, reliable, and efficient operation of F110 engines in service.

Role Overview

The  Lead Services Specialist – Field Service Representative (FSR)  provides  on-site technical support, training, and customer service  to the Taiwan Air Force and contractor personnel on the operation, maintenance, and repair of  F110-GE-129 engines  and associated systems on the F-16 aircraft.

You will:

·  Serve as the  front-line GE representative  at the customer site
·  Provide  technical guidance, troubleshooting, and training  on F110 engines
·  Support  maintenance planning, reliability improvements, and data reporting
·  Operate with a high degree of  autonomy , managing your own workload, travel, and budget while upholding unyielding compliance and integrity

This role requires strong technical depth, customer focus, and the ability to work independently in an international environment.

Key Responsibilities

Technical Support & Troubleshooting

·  Provide  interpretation of data and technical instructions  related to F110 engine operation, maintenance, and repair.
·  Assist maintenance personnel with  troubleshooting, adjustment, calibration, bench checks, routine maintenance, inspection, and repair  of GE engines.
·  Provide  technical guidance to customer aircrew  on the operation of GE engines and associated systems.

Training & Knowledge Transfer

·  Deliver  on-the-job training  to maintenance personnel on maintenance and operating techniques for F110 engines.
·  Emphasize  safety precautions  and best practices during all training activities.
·  Provide guidance in the  use of authorized GE special tools and test equipment .
·  Identify  training needs  and recommend appropriate training programs to enhance customer maintenance capability.
·  Effectively  transfer technical knowledge  to less-experienced personnel, both verbally and in writing.

Field Data, Reliability & Continuous Improvement

·  Collate, analyze, and report  in-service field data  to GE Aerospace Project Engineering for use in safety assessments, reliability trending, and component improvement initiatives.
·  Assist maintenance personnel in the processing of  failure data and defect reports , in accordance with standard customer reporting procedures.
·  Provide analysis of  maintenance difficulties  and advise on changes to maintenance, inspection, and training programs to improve  quality, efficiency, and effectiveness .
·  Relay relevant  field issue and improvement information  from GE and other international operators back to the customer.

Customer Interface & Maintenance Planning

·  Provide guidance to customers on the  installation of GE engine modifications  and interpretation of related technical instructions.
·  Assist customer personnel with  maintenance planning and forecasting  for F110 engines.
·  Provide liaison support for  processing components for repair or deeper maintenance , coordinating with GE and approved repair facilities.
·  Maintain strong, professional relationships with customer personnel, acting with  tact, diplomacy , and a high level of cooperation.

Autonomy, Compliance & Travel

·  Work  unsupervised and remotely  from GE headquarters, taking responsibility for your  personal workload, travel, and budget .
·  Operate with  unyielding compliance and integrity , adhering to all GE policies, local regulations, and customer requirements.
·  Travel to  foreign and domestic locations as required  to support the customer and GE field service needs.

Required Qualifications

·  Advanced experience in  Services and Customer Service Management , with a knowledge level comparable to a  Bachelor’s degree  from an accredited university or college,
·  Or a  high school diploma  with significant relevant experience.
·  Significant  field service or maintenance experience  supporting military and/or commercial engine programs.
·  F110 engine experience  (F110-GE-129 preferred).
·  Previous experience in  Customer Service Management  or similar customer-facing technical roles.

Desired Characteristics

·  Strong  customer interaction and communication skills , with the ability to present to all levels of maintenance, engineering, and management.
·  Strong  interpersonal and leadership skills , with the ability to lead and influence GE customers and peers.
·  Proven  analytical skills  and  quality improvement  ability.
·  Demonstrated proficiency in  repair troubleshooting, shop operations, and testing  of assigned programs/hardware.
·  Project management  experience, including coordinating activities and driving actions to closure.
·  Demonstrated ability to  work independently , without technical guidance, and to perform all required work tasks.
·  Strong ability to  transfer technical knowledge  to others and clearly express complex technical concepts in both oral and written form.
·  High degree of  tact, diplomacy , and the ability to work and cooperate harmoniously with customer personnel.

Additional Information

The base pay range for this position is $100,000.00 - 133,000.00USD Annual The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/ commission based on the plan. This posting is expected to close on April 2nd, 2026 GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage, access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits includ tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time -off for vacation or illness. GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or prog rams (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual. © 2023 GE Aerospace and/or its affiliates. All rights reserved. Attorney-Client Privileged

Closing

At GE Aerospace, we are committed to fostering an  inclusive workplace  that values  diversity  and empowers employees to thrive. We welcome candidates who are passionate about supporting our military customers, driving high standards of safety and reliability, and representing GE with professionalism and integrity in the field.

This role may require access to U.S. export-controlled information. Therefore, for applicants who are not asylees, refugees, lawful permanent residents, or U.S. Citizens (i.e., not a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3), otherwise known as a U.S. Person), final offers will be contingent on the ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.

This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)).

Additional Information

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an  Equal Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes

- This is a remote position