HR Ops Specialist - Spanish Speaker

Job description

Job Description

Job Description Summary

As an HR Operations Specialist you will be participating in dedicated HR processes where you will be an expert handling Employee / HR queries and being involved in projects of improving/simplifying your respective process responsibilities. You will work closely with respective HR business partners for dedicated GE Business/Location and cooperating with Senior experts / owners of your responsible HR service process.

Job Description

Essential Responsibilities:

·  Support HR Operations services such as On-boarding, Off-boarding, employee life cycle, benefits  (one or several of the processes) and ensure people, structures, processes and systems are aligned to deliver key objectives efficiently and effectively.
·  Advise on questions/requests from employees, managers and the HR community in a professional, courteous & timely manner
·  Deal with operational issues and process failures, identifying and implementing appropriate solutions.
·  Develop action plan to mitigate operational risks or resolve escalated issues
·  Proactively seek customer feedback to identify areas for simplification, standardization and productivity within assigned process.
·  Build and share knowledge of area of expertise by continuously keeping up to date with internal and external updates and changes
·  Ensure that high standards of accuracy and quality are maintained with appropriate controls in place, taking accountability for compliance with relevant legal and GE Vernova policy requirements
·  Develop a strong working relationship with the GE HR community through proactive facilitation & improvement of HR processes, ensuring effective communication and early identification of requirements & any issues
·  Identify frequent customers / process issues and be able to suggest process, procedure and training improvement opportunities
·  Cooperate with 3rd party providers when necessary

Qualifications/ Requirements:

·  Bachelor’s degree in Human Resources or related Business degree from an accredited university or college
·  Fully professional Spanish and English language knowledge both verbal and written.
·  Work experience with demonstrated achievement in Service-oriented environment.
·  Ability to work in a complex and rapidly changing work environment across multiple stakeholder groups, with comfort and efficiency
·  Ability to communicate effective through written and verbal communication and consistently deliver high quality customer service in a professional manner
·  Demonstrated effectiveness to prioritize between tasks with different deadlines, complexity

Desired Characteristics:

·  Strong problem-solving skills to quickly identify and present the creative/collaborative solutions
·  Strong communication skills
·  Ability to make decisions and manage competing priorities in a fast-paced, multi-task and highly matrixed environment, and connect effectively with employees
·  Previous experience working with Workday and any ticketing system

Additional Information

Relocation Assistance Provided: No