Field Modification Instruction (FMI) coordinator

Job description

3077306
City

Budapest
Career Level

Experienced
Relocation Assistance

No
Business

GE Global Operations
Business Segment

Global Operations EUR & RCIS
Function

Sales
Country/Territory

Hungary
Postal Code

1138
Role Summary/Purpose

FMI is a deployment & tracking process that releases a validated product solution to installed medical equipment.
The Field Modification Instruction (FMI) coordinator’s responsibilities to assist central team during the whole cycle of FMI projects (preparation, deployment, closure).
Essential Responsibilities

·  Follow and document promptly all process related changes in the Standard Operating Procedures.

·  The operation aims to resolve a quality, safety or regulatory compliance issue or also deliver a product enhancement. An FMI may include parts, tools, manuals, or software in addition to the implementation instructions.

·  Based on the input received by Central team, help to identify all effected equipments (support on building effectivity list)

·  Act as a contact point to the central team, work with local service people

·  Register all relevant information captured during customer interactions

·  Record in ERP all activities related to FMI to provide a clean and up to date status

·  Act as key user for building an up to date database. Evaluate and solve discrepancies

·  Handle partners’ requests, and provide them with the necessary support

·  Manage serial numbers, follow up open cases

·  Prepare and present periodic reports on performance
Qualifications/Requirements

·  Ideally University or Colleague degree

·  Advanced level of English skills

·  Some working experience

·  Effective and professional verbal and written communication – both with internal and external customers

·  Solid critical thinking, ability to act as a gatekeeper

·  Ability to work with remote teams

·  Customer service attitude

·  Analytical mindset

·  Reporting skills

·  Proficient IT skills including Excel and Outlook
Desired Characteristics

·  Intermediate level of French
About Us

GE Global Operations is GE's multi-functional shared services organizations focused on delivering better outcomes at lower cost for our businesses and our customers. The strong partnership between Global Operations and GE Businesses creates a collaborative work culture and broadens best practice and industry knowledge sharing across the enabling functions. We believe that by keeping GE customers at the heart of everything we do, we will help GE work smarter, better and faster, allowing GE businesses to be more competitive in the global marketplace.

We are teams of functional process and domain experts, focused on the solutions that deliver results for the company. We think Big, we act as One, We deliver with Speed … so GE Works.