Customer Support Engineer Analyst

Job description

3070086
City

Singapore
Career Level

Experienced
Relocation Assistance

No
Business

GE Healthcare
Business Segment

Healthcare Digital
Function

Services
Country/Territory

Singapore
Postal Code

099253
Role Summary/Purpose

The System Integration Specialist is responsible for specifying, implementing and testing of integration and configuration of assigned projects based on customer requirements and their documentation giving visibility of its progress to the project stakeholders.
Essential Responsibilities

• Working with customers to serve as an expert in the system integrations and configurations field throughout Healthcare IT projects
• Co-ordination and execution of all tasks related to data exchange interfaces in PACS, HIS, RIS, CIS or other GEHC-IT Systems in conjunction with customers, 3rd party vendors, Project Managers, Application Specialists and the Service Teams
• Advanced workflow integrations via multiple communication protocols as well as database communication with SQL statements and stored procedures
• Documentation of all necessary documents to meet the standards of GE Project Implementation Methodology .
Qualifications/Requirements

• Bachelor degree in Computer science, Information technology, medical informatics, medical engineering, medical imaging, or related subjects
• Minimum of 3-5 years experiences in working in medical informatics, medical engineering, radiology, or IT related fields
• Excellent understanding of HL7, DICOM, IHE and RIS/PACS/EMR/HIS workflow
• Fundamental knowledge of one GE HCIT Product
• Understanding of RIS/PACS applications and related workflows
• Implement standard interfaces based on HL7, ASTM, XML and CSV files
• Knowledge of SQL statements and stored procedures. In-depth knowledge of Cloverleaf or related product
• Able to work independently, with the team
• English communication
• Willingness to travel at least 20%
Desired Characteristics

Technical Skills
• Strong Oracle/Sybase/MS-SQL PL/SQL programming knowledge
• Any front end programing skills such as VB, VBScript, VC++, Dot Net or java/Java Script, HTML or any latest 4GL programming tools (Windows, TCP/IP Socket, Database, COM/DCOM, ActiveX and etc.)
• Reporting tools ex: Crystal Reports etc.

Functional Skills
• Understand, analyze and optimize clinical workflows and dataflows in healthcare environment
• Support the Remote Online Center by use of existing knowledge bases, give valuable input to Support Central cases and consistently solve Support Central cases at ASEAN level
• Understand, analyze and design IT networks and implement / troubleshoot http and Web Service interfaces
• Understand, analyze and design databases within a healthcare environment
• Understand, analyze and troubleshoot communication standards
• Provide communication standard knowledge shares and training courses to colleagues and hold the status of a “go to person”, key reference for consulting
• Understand, analyze and troubleshoot Cloverleaf or related product

Soft Skills
• Excellent verbal, written, and communication skills
• Strong documentation skills required
Pre Sales Activities:
• Provide value to the team in preparation and execution of presales plans. Strong involvement with tender / EOI response development. Ability to present system integration concepts to customer.

Customer Focus & Orientation:
• Demonstrate customer first attitude and take ownership of customer complaints.
• Build strong customer relationships. Measure processes and performance through customer’s eyes. Align with wider teams to resolve critical customer integration, local developed or managed solutions, issues and enhance the integration domain processes.

Training, Coaching and Mentoring:
• Provide training across regions, coach peers using existing tools and processes. Speak in a way that captures and holds the attention of a person vis-à-vis.
• Mentor capabilities.

Business Acumen:
• Familiar with all GE HCIT product lines. Can articulate the HCIT business vision and key business objectives.

Team Working & Management:
• Manage group interactions & team working. Demonstrate a high level of interpersonal skills. Lead by example and demonstrate positive, productive and inspiring behaviors.
• Aim for timely and measurable results.

Communication / Presentation:
• Send clear written and verbal messages. Choose the right communication media according to the situation and audience. Win attention of the audience. Communicate complex subjects in precise simple messages.

Flexibility:
• Go beyond own duties for customer satisfaction. Adapt behavior and work methods in response to new information, changed conditions, or unexpected obstacles.

Organization & Planning:
• Establish and use internal network. Prioritize and drive results to ensure successful execution of commitments. Timely execution of tasks. Provide status update to all relevant parties. Demonstrate effective time management.

Tact & Diplomacy:
• Communicate in a professional, respectful and sensitive way. Makes colleagues and customers feel understood and appreciated. Respond to difficult, stressful or sensitive interpersonal situations in ways that reduce or minimize potential conflict. Consider al ideas in a constructive and effective way.

Analytical Skills:
• Anticipate and meet customer needs. Identify quickly potential risks and problem factors. Consider and evaluate alternatives and determine outcome in a constructive way.

IT Mindset:
• Excellent knowledge of healthcare IT, IT products and IT infrastructure.
About Us

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.