Customer Support Engineer Analyst

Job description

3097587
City

Chicago
Career Level

Experienced
Relocation Assistance

No
Business

GE Healthcare
Business Segment

Healthcare Digital
Function

Services
Country/Territory

United States
U.S. State, China or Canada Provinces

Illinois
Role Summary/Purpose

Provide expert software technical support and/or Application Support including maintenance for GEHC CVIT customers. Displaying in-depth technical knowledge of the technology in the Software Products such as, DICOM, SQL, VMWare, Oracle and MS Windows Server. Working knowledge of operating system (for example file transfer, etc.).
Essential Responsibilities

·  Uses troubleshooting techniques and programming skills to make needed modifications to customer database and ensure information integrity

·  Uses troubleshooting techniques and programming skills to analyze and resolve customer issues as assigned in compliance with the standard turn-around time or project milestones

·  Uses standard utilities and programming skills, deliver software to customer sites from GEHC standard version libraries as well as updates GEHC system with resolution status

·  Supports product or application with little or no assistance, maintains a high level of quality following all GEHC department standards

·  Is responsible for quality solutions to be implemented at client sites

·  Understands and follows departmental standards

·  Adheres to and advances the use of GEHC coding conventions, debugging techniques, tools, and documentation.

·  Acts as a technical resource to other members of the department and customers

·  Analyzes and resolves most software issues with minimum assistance

·  Specifies, sets up, codes, and processes complex conversion and interfaces for assigned clients meeting all project plan dates set

·  Has in-depth knowledge of at least 1 major product. Supports multiple products or suites, while maintaining a high level of quality, following all GEHC department standards

·  Has a concentration in/familiarity with other applications to develop integration expertise

·  May write or contribute user/technical documentation and case notes

·  Meets with customers as necessary, analyzes their needs, and provides insight into products and their functionality

·  May be required to work overtime, on-call, weekends, and holidays

·  Identify and report any personal quality or compliance concerns immediately to the Quality Organization, ensure timely dispatch closure

·  Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe

·  Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps

·  Flexibility to provide onsite support, as needed
Flexibility to provide onsite support to Chicago area medical centers
Provides customer support in 24x7 environment including weekends and holiday coverage
Qualifications/Requirements

Basic Qualifications:

·  Bachelor’s Degree or Associates and 1 year of progressive experience within technical service role or equivalent (defined as High School Diploma/GED and 4 years progressive experience within technical service role: software, hardware, networks databases, and/or desktops.

·  GE Leadership Program Graduates will get credit towards relevant work experience, commensurate to the program they have completed

Eligibility Requirements:

·  Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Desired Characteristics

·  Bachelor’s Degree in Computer Science, IT or related field

·  Knowledge/experience with the healthcare industry

·  Familiarity with GEHC Centricity CVIT systems.
Familiarity with GEHC Centricity PACS systems.
Experience with DICOM, SQL, VMWare, SAN/NAS, Linux Red Hat and Microsoft Windows Server., Linux Red Hat and Microsoft Windows Server
Experience with DICOM, SQL, VMWare, Oracle and MS Windows Server

·  Strong customer-service skills

·  Highly motivated team-player

·  Prior project or technical leadership experience

·  Demonstrated ability to train/mentor peers

·  Ability to stay calm in pressurized situations and coach people through solving problems

·  Ability to drive improvements in efficiency

#DTR
About Us

GE is the world's digital industrial company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. With people, services, technology and scale, GE delivers better outcomes for customers by speaking the language of industry.

GE Digital is the leading software company for the Industrial Internet. The company develops software to design, build, operate and manage the entire asset lifecycle – enabling businesses across the energy, aviation, healthcare and manufacturing sectors to operate faster, smarter and more efficiently. All of industry will have to master digital to compete in the future by moving beyond automation to autonomous systems. GE Digital is a critical part of GE’s present and future by helping industrials unlock machine data to turn valuable insights into powerful business outcomes.

Headquartered in San Ramon, California, GE Digital is a global team of more than 26,000 with offices in Paris, Shanghai, Bangalore, New Orleans, Budapest and Detroit. We are defining what digital means in an industrial world. Together, we work to build the future.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen.