Customer Service Intern - English

Job description

Job Number

2286638

Business

GE Energy Management

Business Segment

EM-IS Industrial Solutions

About Us

GE (NYSE: GE) works on things that matter. The best people and the best technologies taking on the toughest challenges. Finding solutions in energy, health and home, transportation and finance. Building, powering, moving and curing the world. Not just imagining. Doing. GE works. For more information, visit the company's website at www.ge.com Energy Management is GE's electrification business. We make energy safer and more useful through our ability to transmit, distribute and convert electricity. We integrate leading products and technology to solve customer problems. Energy Management's electrical solutions allow utilities and energy-intensive industries such as oil & gas, marine, data centers, metals and mining to efficiently manage electricity from the point of generation to the point of consumption. GE Energy Management is helping solve the world's toughest energy challenges through the design of leading technology solutions for the delivery, management, conversion, and optimization of electrical power for customers across multiple energy-intensive industries. At GE, developing people is embedded in our culture and integral to our growth. We offer the insight and experience that will help our customers build a brighter energy future for all of us.

Posted Position Title

Customer Service Intern - English

Career Level

Co-op/Intern

Function

Services

Function Segment

Administration and Support

Location(s) Where Opening Is Available

Hungary

City

Budapest

Postal Code

1139

Relocation Expenses

No

Role Summary/Purpose

The Customer Service Representative Intern will support the daily work of the Customer Service team. The main tasks are related to complaint and order management, customer enquiries and on-going documentation. This is a great opportunity to gain work experience in a multicultural environment, learn about the sales and supply chain processes of an industrial company and get hand on experience with SAP. Joining us, you will be working in Budapest in a prominent office building.

Essential Responsibilities

• Order Management: Enter and modify orders by the customers request. Follow up and ensure timely delivery of orders. Organize and coordinate shipments when needed.
• Customer enquiries: Answer customer enquiries both in writing and on the phone related to prices, stock availability, product and shipment documentation in a timely manner. Coordinate with the relevant cross-functional organizations to obtain accurate information.
• Complaint management: Understand and log customer complaints, assign to the appropriate cross-function for investigation and follow up till resolution.
• On-going documentation: Ensure reliable and accurate documentation of customer enquiries in the customer relationship management tool.
• Customer partnership: Maintaining high quality relationship with dedicated customers and inform them about promotions, buying opportunities.
• New customers: Ensure that new customers are setup in the system in a compliant and timely way.

Desired profile

Qualifications/Requirements

• Ongoing College/University studies or just finished College/University (active student status is not required)
• Able to work at least 35 hours a week
• Advanced level of Hungarian and English written and spoken, any additional Eastern European language is an advantage
• Working level of Microsoft Office applications

Desired Characteristics

• Good communication and influencing skills
• Accuracy and attention to deadlines
• Ability to handle multiple priorities
• Cultural and commercial sensitivity
• Problem solving skills, ability to make action orientated decisions
• Previous experience in customer care is an advantage
• Experience in foreign trade, export processes, sales, logistics is an advantage
• Interest in Customer Service, supply chain or logistics on the long term is an advantage

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