Customer Fulfilment Manager - Manager Kontraktu (m/f)

Job description

Job Description Summary

Who We Are
At Steam Power we are used to change and have been continuously adapting to respond to the many factors shaping our industry. Change is how we keep pace with the world around us and ensure our long-term sustainability. To achieve this requires us adopting a strong services mindset that becomes the very DNA of Steam Power. As a result, we have become more of a services organization.
We believe our success in large part will depend on us being as diverse of a team as our customers and regardless of our role, every one of us can contribute to making Steam Power the service provider of choice by customers around the globe.

Coach, drive and lead lean behaviors, principles, and tools across operational or functional area. Drive cultural transformation resulting in step-change in operational business metrics.

Responsible for facilitating transactions, producing, assembling and delivering replacement/ repair parts and equipment as part of a Services agreement or order.
Includes activities such as processing transactions, managing processes, material management, site operations, or warehouse logistics & shipping, sometimes in a shop structure. Includes craft & non craft labour as well as manager roles responsible solely for these activities. Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance.

Job Description

Roles and Responsibilities

·  Facilitate order management - process order intake, input into internal systems. Connect to customer portals and systems. Lead forecasting, billing and collection activities.
Key contact for customer inquiries, customer complaint (issue) resolution process. Work with operations to understand and communicate commits and status to customers.
 
·  Developing in-depth knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute policy/strategy.
·  In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area.
·  Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.
·  A job at this level is likely to be an individual contributor with proven interpersonal skills or an early people leader who can hire and develop talent. Provides informal guidance to new team members

Required Qualifications

·  This role requires advanced experience in the Services & Customer Order and Fulfillment. Knowledge level is comparable to a Bachelor's degree from an accredited university or college.
·  Fluent in Polish and English: reading and writing
·  Driving license and ability to travel to customer sites
·  Working knowledge of SAP system is a plus

Desired Characteristics

·  Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.
·  Dedication to self-training in domain of SAP processes like order fulfillment, processes and invoicing
·  Knowledge of Automation and Controls products dedicated for Power Plant generation sector is a plus, but not blocking. DCS/Turbine Control/Excitation (based on ALSPA and MarkVIe)

GE VERNOVA is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.  

Additional Information

Relocation Assistance Provided: No