Customer Fulfillment Manager

Job description

Job Description Summary

At Avio Aero, a GE Aerospace company, we invent the future of flight, lift people up, and bring them home safely. We are a world-leading provider specializing in the design, production, and maintenance of components and propulsion systems for both civil and military aviation. Respect for people is core to our culture and part of our commitment to FLIGHT DECK, GE Aerospace’s proprietary lean operating model. We attract, develop, and retain industry-leading talent and cultivate communities where people are respected and empowered to reach their fullest potential. For the people of Avio Aero, their work isn't just a job, it's their passion and purpose. We were meant to fly.

As a Customer Fulfillment Manager, you will be responsible for the success of the assigned production programs with specific reference to delivery performance, risk mitigation and capacity assessment.

Job Description

Essential Responsibilities

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Identify critical shortages, monitor assembly coverage and flag parts for escalation

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Decide right allocation between Assembly and Spares

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Help reducing internal and external constraints through problem solving

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While protecting Customers, support Company Inventory targets

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Deal with external Customers for assigned programs on behalf of Avio Aero

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Act as Supply Chain point of contact for other teams (Programs, Finance, etc)

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Work closely with Site’s Fulfilment teams and Procurement to define Output Plans with special focus on next 2 quarters outlook

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Be a proactive interface with internal and external customers

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Engage and escalate priorities in Supply Chain and other functions (Programs, Engineering, Quality) in order to meet Customer Satisfaction

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Provide timely updates concerning the assigned Program and – when required - at Critical Material Reviews and Deep Dive meetings

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Support long term solutions of Problem Lots issues 

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Own critical Get Well plans

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Manage On Time Delivery and Critical Material Review metrics for assigned Program

Qualifications/Requirements

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Master's degree in Engineering

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Solid experience in Manufacturing, Sourcing or other Supply Chain functions within Aerospace industry

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Strong organizational skills with proven ability to analyze and solve problems, coordinate and oversee complex activities.

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Strong relationship skills and ability to work effectively within a matrix environment

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Sense of urgency and ability to prioritize the tasks

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Proficient in Office and Outlook

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Knowledge of SAP

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Fluent in English and Italian, both oral and written

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Work Visa, in accordance with local regulation, is required

  Desired Characteristics

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Prior scheduling/fulfillment experience is preferred

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Strong problem-solving and analytical skills

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Able to simultaneously work on short term issues while keeping long term vision

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Strong influencing skills and ability to work within a matrix organization

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Six Sigma training is preferred

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Strong oral and written communication skills

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Strong interpersonal and leadership skills

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Use of digital tools

What we offer

Smart working and work life-balance

Avio Aero, when possible, promotes hybrid work and encourages a good, healthy and satisfying work-life balance. We value our employees’ wellbeing; hence we offer a variety of improvement programs aimed to preserve anyone’s psychological safety and daily needs.

Total Rewards

At Avio Aero, we understand the importance of Total Rewards. As a new joiner to Avio Aero we are pleased to offer the following welcome benefit plan:

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Performance related bonuses and local bonus scheme

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Flexible benefits platform

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Life and injury insurance

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Private medical coverage  

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Employee assistant program

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Employee special awards (service and recognition)   

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Local special agreements and discounts

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English and languages training for you and one member of your family

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Technical, Leadership and development trainings

Inclusion & Diversity

Avio Aero is proud to be an Equal Opportunity Employer and we are strongly committed to maintain an inclusive and diverse environment. Every employment decision is taken regardless to national or ethnic origin, religion, sexual orientation, gender identity or expression, age, disability, etc.

We are not all the same. Just be Yourself @AvioAero!

Additional Information

Relocation Assistance Provided: No