Business Operations Analyst – Services Deal Desk

Job description

3077710
City

San Ramon
Career Level

Entry-Level
Relocation Assistance

No
Business

GE Digital
Business Segment

Digital Commercial Professional Services & Support
Function

Services
Country/Territory

United States
U.S. State, China or Canada Provinces

California
Postal Code

94583
Role Summary/Purpose

The Services Deal Desk will be responsible for supporting Commercial and deal teams in driving large, complex and non-standard opportunities to closure. On this team, you will play a critical role working closely with global stakeholders across Commercial Ops and Region Delivery teams.
Essential Responsibilities

As a member of this team you will have the opportunity to learn and contribute to the Customer Success organization from many angles – our go-to-market strategy for services and establishing standards and process rigor to scale operations. The role is best suited for an individual who is deeply interested in problem solving business operations challenges in close collaboration with a variety of stakeholders in a Digital Services organization.

In this role, you will:

·  Ensure a consistent, efficient and effective delivery of operational services, in line with GE Digital standards, in order to support the achievement of business objectives across all areas

·  Analyze regional delivery issues around order transition to identify opportunity for business improvements and trends.

·  Interpret information in support of project performance against key performance indicators. Identify any anomalies, trend changes or unusual levels of achievement and interrogate source data to understand the reasons for this.

·  Maintain rigor in tracking and improving Services deal desk metrics e.g. Pipeline, Attach rate, Deal Mix etc.

·  Managing the accurate recording of project budgets and undertake appropriate forecasting. Auditing customer order entries and invoices, customer acceptance, as well as scope management.

·  Play a critical role on the Services deal desk responsible for ensuring successful and seamless ITO  OTR transitions

·  Work with internal and external teams and customers to gather information and data for use in our centralized service management system

·  Work closely with process leaders to ensure data and information collected is complete and accurate

·  Work with the development teams to load data and information into the service management system

·  Support the project work across the region. Ensure processes are identified and developed to accurately reflect the business goals and objectives

·  Act as the point of communication and information contact for internal and external stake holders

·  Any other tasks commensurate with the level of the post as may from time to time be required
Qualifications/Requirements

Basic Qualifications:

·  Bachelor’s Degree in Computer Science or in “STEM” Majors (Science, Technology, Engineering and Math) from an accredited university or college

·  Minimum 0-3 years of experience in similar role supporting digital services operations

·  Minimum 0-3 years’ software services

Eligibility Requirements:

·  Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job

·  Must be willing to travel

·  Must be willing to work out of an office located in San Ramon
Desired Characteristics

Technical Expertise:

·  Demonstrated ability to proactively identify issues and independently develop solutions

·  Proven ability to write clear, concise requirements

·  Can follow processes without assistance. Recognizes variations to the process and works to resolve independently. Can adapt to gaps or exceptions to the processes and adjust accordingly. Ability to interact with the customer demonstrating expertise and insight, and manage expectations. Identify and report when there is deviation on scope, schedule or budget. Exceeds quality requirements and adapts to ensure standards are met in all situations. Identifies inefficient processes.

Business Acumen:

·  Helps manager and peers to create strategies to identify and understand in depth client needs beyond a cursory level (both known and latent); assists with collection and analysis of customer data.

·  Appraises and articulates the value of what is most important to the customer and how GE products and/or services can meet those needs.

Leadership:

·  Completes assigned tasks on time and with high quality. Takes independent responsibility for assigned deliverables. Is seen as a direct, truthful individual.

·  Adjusts information (e.g. level of complexity) and story to align with audience. Produces functional area information in sufficient detail for cross-functional teams to utilize, using presentation and storytelling concepts. Informs stakeholders of key customer issues, identifies potential problems or conflicts and resolves them when necessary. Goes beyond merely presenting functional information, explains the story of the rationale and benefit of their ideas. Uses relevant and appropriate presentation techniques. Responds to questions and dissent in a constructive manner.

·  Ability to work as part of a team and as an individual contributor

·  Excellent communication skills, a team player, with ability to energize

Personal Attributes:

·  Good organizational and time management skills

·  Guides the conversation in a constructive manner; asks questions to uncover the critical information required to make decisions.

·  Seeks to understand problems thoroughly before implementing solutions. Asks questions to clarify requirements when ambiguities are present. Implements clean, concise solutions that address the requirements at hand.

·  Pursues projects with energy, drive and a need to finish.

#DTR
About Us

GE is the world's digital industrial company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. With people, services, technology and scale, GE delivers better outcomes for customers by speaking the language of industry.

GE Digital is the leading software company for the Industrial Internet. The company develops software to design, build, operate and manage the entire asset lifecycle – enabling businesses across the energy, aviation, healthcare and manufacturing sectors to operate faster, smarter and more efficiently. All of industry will have to master digital to compete in the future by moving beyond automation to autonomous systems. GE Digital is a critical part of GE’s present and future by helping industrials unlock machine data to turn valuable insights into powerful business outcomes.

Headquartered in San Ramon, California, GE Digital is a global team of more than 26,000 with offices in Paris, Shanghai, Bangalore, New Orleans, Budapest and Detroit. We are defining what digital means in an industrial world. Together, we work to build the future.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen.