Security Operations Center Technician (Loss Prevention) - Full-Time

Job description

Overview

We have On-Site, Full-Time positions based in New York City

 

Foot Locker’s physical Security Operations Centers (SOC) technician is responsible for managing all aspects of access control and Internet Protocol (IP) Camera products and systems installed at corporate and store sites.  The SOC Technician must be able to independently program, troubleshoot and perform maintenance on electronic devices, power supplies and all network connections.   This is not a cyber security position . The SOC technician reports directly to the Sr. Manager of Security and interacts with team members at all levels of the organization.

 

The SOC technician’s primary role is for internal alarm monitoring and Genetec VMS programing for video and access control.  This includes basic phone support to new system deployments and system upgrades.  The candidate would ensure compliance with standard operating procedures in a timely manner, in a fast-paced environment along with support for security needs throughout out facilities.

 

Shifts Available: 

·  Monday through Friday 8am-4pm 
Responsibilities

·  Basic experience configuring/administrating technical physical security systems such as Ccure and Genetec access control, Honeywell / Resido alarm monitoring platforms and other data capturing systems
·  Diagnose and troubleshoot issues with CCTV systems, including camera malfunctions, connectivity problems, and recording errors
·  Monitor intrusion alarm system, video verification and dispatch law enforcement
·  Provide remote software installation, configuration, system programming
·  Review incident-based video, download to storage, and distribute to stakeholders as needed
·  Provide appropriate escalation and prepare clear and concise communications to security and business leadership and other partners during major incidents
·  Collaborate effectively for a continuity of information, prepare clear and concise communications to security and business leadership and other partners during major incidents
·  Pursue training as necessary to maintain industry recognized certifications
Qualifications

·  Experience working with systems such as access control & CCTV products, Genetec,  Honeywell, Exacq and CCURE Software House applications
·  Alarm monitoring experience a plus
·  Certifications in Ccure/Software House and Genetec access control systems a plus
·  Certifications in Genetec and Exacq Video Management systems a plus
·  Proficiency in Microsoft office products, specifically Outlook, Word, and Excel is required
·  Strong work ethic and teamwork; \"can do\" attitude and desire to provide best service. Strong interpersonal and communicative Skills
·  Meal and break periods must be flexible and work within the needs of the SOC Benefits
Benefits

Salary Range: $20 - $30 / hour. This range represents the anticipated low and high end of the salary for this position. Salary will be determined by the education, experience, knowledge, skills and abilities of the applicant, internal equity, and alignment with market data.  Salary is one component of the Foot Locker, Inc. total compensation package, which includes the below.

 

Foot Locker Benefits:

· Employee Discount

· Paid Time Off

· Medical | Dental | Vision Coverage

· 401(k) | Roth 401(k)

· Stock Purchase Plan

· Life Insurance

· Flexible Spending Account

· Opportunities for Advancement

· Tuition Reimbursement for Qualified Courses

· Strong Company Culture

· Employee Resource Groups