Payment Management Specialist - Part Time

Job description

Overview

At Foot Locker we obsess over the customer. This is where you come in! We are looking to hire multiple part-time Payment Management Specialists, a role that is vital to our company's success. You will be responsible for determining the validity of customer orders while providing a positive experience through compassion and problem-solving.

This position is located on-site in our Wausau, Wisconsin office.

Scheduling:  Hours are available Monday-Friday 1pm-9pm. You will set your own availability for scheduling between within these timeframes. A minimum of 8 hours of availability per week is required.

 

Pay rate:  $16.00 / hour 

Next available start date: Monday, May 4th

Training: You would attend 3 weeks of Customer Care Training (which may fall outside of your regularly scheduled hours) in addition to one week of in-department training during your regularly scheduled shifts.

 

What our employees say they love most about working here:

·  Their coworkers!
·  Flexible scheduling
·  The atmosphere: welcoming & sense of belonging
·  Recognition and appreciation from leadership
·  Problem-solving and helping customers
·  Learning about the business
·  Laid back environment
·  Weekends off
Responsibilities

·  Interacting with customers through phone and email to determine the validity of an order or shipment
·  Contacting merchant bank, credit card issuers, and various financial entities to verify payment specific information
·  Reviewing and processing chargebacks and disputes in accordance with merchant bank and PayPal guidelines
·  Using a standard set of guidelines to research into account information, and exercising sound decision-making in elevated situations to protect the assets of the company
·  Answering incoming calls and emails from customers regarding orders that have been canceled for verification
Qualifications

·  Proficient computer navigation skills, particularly the ability to multi-task
·  Written and oral communication skills, including professionalism while speaking with internal & external customers
·  Positive attitude and solutions-oriented
·  Previous customer service experience preferred

Benefits

·  30-50% employee discount
·  Casual dress code – Wear your sneakers to work!
·  Opportunities for advancement
·  Learning and development opportunities
·  Stock purchase plan
·  Education reimbursement program
·  Employee Resource Groups
·  Employee referral bonus program
·  Recognition and appreciation initiatives