Payment Management Specialist - Full Time

Job description

Overview

At Foot Locker we obsess over the customer. This is where you come in! We are looking to hire a full-time Payment Management Specialist, a role that is vital to our company's success. You will be responsible for determining the validity of customer orders while providing a positive experience through compassion and problem-solving.

This position is located on-site in our Wausau, Wisconsin office.

Available full-time schedule:  Monday-Friday 1pm-9pm

 

Pay rate:  $16.50 / hour 

Next available start date: Monday, May 4th

Training: You would attend 3 weeks of Customer Care Training (which will be part-time hours that may fall outside of your regular schedule).  Additionally, there would be one week of in-department training during your regularly scheduled shifts.

 

What our employees say they love most about working here:

·  Their coworkers!
·  The atmosphere: welcoming & sense of belonging
·  Recognition and appreciation from leadership
·  Problem-solving and helping customers
·  Learning about the business
·  Laid back environment
·  Weekends off
Responsibilities

·  Interacting with customers through phone and email to determine the validity of an order or shipment
·  Contacting merchant bank, credit card issuers, and various financial entities to verify payment specific information
·  Reviewing and processing chargebacks and disputes in accordance with merchant bank and PayPal guidelines
·  Using a standard set of guidelines to research into account information, and exercising sound decision-making in elevated situations to protect the assets of the company
·  Answering incoming calls and emails from customers regarding orders that have been canceled for verification
Qualifications

·  Proficient computer navigation skills, particularly the ability to multi-task
·  Written and oral communication skills, including professionalism while speaking with internal & external customers
·  Positive attitude and solutions-oriented
·  Previous customer service experience preferred

Benefits

·  30-50% employee discount
·  Paid time off: 8 personal days & 10+ vacation days per year, plus holidays
·  Casual dress code – Wear your sneakers to work!
·  Medical / dental / vision coverage
·  401(k) with Roth option and company match
·  Opportunities for advancement
·  Learning and development opportunities
·  Stock purchase plan
·  Education reimbursement program
·  Life insurance
·  Employee Resource Groups
·  Employee referral bonus program
·  Recognition and appreciation initiatives