Operations Manager

Job description

Overview

The Operations Manager oversees the daily operation of the Distribution Center by leading and coordinating activities of team members and evaluating operating methods and procedures for improvements and total quality. This position will focus on innovative and creative ways to achieve desired results in the areas of accuracy, productivity, service, safety, quality, cost effectiveness and growth and development of team members.

Responsibilities

• Owns EHS Framework elements, proactively lead EHS audit team and ensures audit findings and corrective actions are resolved

• Guides and supports EHS committees, participate in the EHS weekly reviews, leverages EHS events across the teams and is a member of the threat response team

• Drives compliance to certifying and regulatory agency requirements, owns implementation of risks assessments and ensures JSAs are updated and accurate

• Provide technical guidance for operations, equipment, and special processes and provide input for quality targets and site metric reporting

• Understand the high level production processes, ensures compliance of the defined operations, non-conformance processes and responds to quality findings and drives timely corrective action implementation

• Actively leads and prepares internal and external audits, assess quality risks and implement processes to mitigate

• Leads Lean AWOs and applies LSS tools to drive consensus on process improvements. Champions continuous improvement. Mentors others in LSS tools and applicability

• Participate in the development of Operating Plans and budgets and predicts, requests and provides rationale for deviations from forecasts (R/O’s)

• Delivers capacity studies and data to support requests for P&E and resources

• Conduct scrap or yield reviews to drive cost improvements and throughput

• Recognizes the deliverable metrics for the various business functions and identifies productivity trends and data analysis

• Assess and define reaction plans for an un-forecasted delivery, quality or operations event

• Leads daily production meetings at beginning of day, mid-day, and end of shift

• Provides analysis and guidance to support Sales and Operations requests and plans

• Guides execution of future state value stream actions

• Develops long term plan to mitigate risks, improve OTD, and expedite opportunities to meet customer demands

• Coordinate with the customer facing teams to decide delivery priorities, allocate resources to execute production plans and conduct long range labor plans

• Understands levers to influence production output and inventory control

• Leads cross-functional team performance and engages team in defining team metrics and accountable goals that aligns to recognition

• Utilize positive employee relations and applies effective communication to recognize and resolve concerns

• Assess team dynamics and site culture to drive team engagement

• Executes careful selection process prioritizing leadership traits over technical ability

• Ensures teaming training is conducted and sets expectations for journey evolution/progression

• Commitment to fair and effective workforce planning, training, performance management, and development

• Ensures consistent interpretation of policies and procedures

• Owner of development plan for direct reports to ensure continued growth of leadership & communication skills within, set a clear & consistent feedback culture and demonstrates strong ability to assess talent leveraging the box-9 methodology

• Execute monthly feedback sessions focused on development plan execution for all exempt direct reports

• Other duties as assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without accommodation.

· Required to stand (stationary position) during scheduled hours. Hours usually include weekends, evenings and holidays in conjunction with labor regulations.

· Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

· While performing the duties of this job the employee is regularly required to communicate using various methods.

· May be required to move up to 40 lbs (range may vary based on work assignment) with or without assistance.

· Based on business necessity associates may be required to temporarily work in other locations that require different physical demands.

 

 

Required Education and Experience:

· Bachelor's degree from four-year college or university preferred

· Two plus years of management experience in a Distribution Center environment preferred

· Experience in Lean manufacturing or 6-sigma preferred

· Staff mentoring and development

· Teamwork and interpersonal skills, and ability to communicate with customers, associates, and senior management

· A demonstrated ability to lead people and get results through others.

· An ability to think strategically and plan over a 3-6 month time span

· The ability to organize and manage multiple priorities

· Technical skills in materials and inventory management, production scheduling, and preventive maintenance

 

Work Environment:

This position works in a warehouse setting, with limited outdoor exposure during the workday. This role routinely uses standard office equipment including a computer and could occasionally use standard warehouse equipment such as hand trucks, box cutters, rf scanner, and tape dispensers as well as computers. Based on business necessity team members may be required to temporarily work in other locations that require different physical demands.