Merchandise Services Manager

Job description

Overview

Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fuel a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people. If you want to be a part of something bigger than you can imagine, you’ve come to the right place.  To learn more about the incredible impact we’re making on both our local and global communities, Click Here!  

 

Summary of the role: Manages the daily operational needs and workflow of the Merchandise Service Specialists in support of item setup and purchase order management. As part of a global team, will support business partners across all operating regions.

Responsibilities

Essential Duties and Responsibilities: 

 

·  Manages the Merchandise Services Specialists to ensure all global styles are created based on submitted Item Creation Plans. Works with internal teams to make sure all work is completed on time to support all online and in store initiatives.
·  Manage the calendars for each buying cycle to provide clarity of deadlines to all business partners.
·  Participate in data governance to ensure aligned style setup across all global regions.
·  Drive the creation of Purchase Orders through the PO RPA process. Troubleshoot and review errors to ensure accuracy of PO’s created. Manual creation will be necessary at times in conjunction with the PO RPA process in peak volume periods.
·  Assist merchant community with purchase order discrepancies from vendors relating to shortages, overages, and pricing. Take appropriate steps to bring any open po suspense issues to a resolution in a timely manner.
·  Assist merchant and logistics community with the movement of purchase order attributes including dates priority codes and warehouse location.
·  KPI’s will be utilized to monitor creation workload and be balanced between all team members to ensure work is created timely to avoid missing vendor purchase order deadlines.
·  A proficient understanding of navigating Excel with the ability to understand basic formulas and deploy them when necessary.
·  Ability to problem solve as needed and proactively reach out for guidance as needed.

 

Supervisory Responsibilities:

·  Directly supervises four to six employees in the Merchandising Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

 

Competency

·  Analytical - Synthesizes complex or diverse information;
·  Collects and researches data;
·  Uses intuition and experience to complement data;
·  Designs workflows and procedures.

 

Project Management

·  Develops project plans;
·  Coordinates projects;
·  Communicates changes and progress;
·  Completes projects on time and budget;
·  Manages project team activities.
Qualifications

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·  Education and/or Experience:
·  Bachelor's degree (B. A.) from four-year college or university;
·  and one to two years’ related experience and/or training; or equivalent combination of education and experience.
·  Language Skills:
· 
·  Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations.
·  Ability to write reports, business correspondence, and procedure manuals.
·  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
·  Mathematical Skills:
·  Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
·  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
·  Reasoning Ability:
·  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
·  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
·  Computer Skills:
·  To perform this job successfully, an individual should have knowledge of Excel Spreadsheet software and Microsoft Word Processing software.

 

Benefits

Benefits:

·  Recognition, inclusion and belonging in a diverse environment.
·  25 holidays and flexible working (hybrid position, in office 2 days p/w)
·  Employee Discount on in-store and online products
·  Casual Sneaker Culture
·  Learning & Health/Wellbeing programs
·  Career development and growth in an ambitious international team
·  Travel reimbursement
·  Pension Plan
·  Discounted Collective Health plans
·  Activities organized by our Social Committee