Learning & Development Operations Trainer

Job description

Overview

Foot Locker is looking to hire a Learning & Development Operations Trainer, a role that is vital to our company's success! You will be responsible for training new and existing team members to perform their job functions in our Customer Contact Center.

 

This position is located on-site in our Wausau, Wisconsin office.

 

Schedule:  Monday-Friday 7:30am-3:30pm

  

Compensation:   $18.50 / hour 

Responsibilities

·  Facilitate classroom, small group, and on-the-job training for new hires and existing team members at our Customer Contact Center
·  Provide performance feedback and conduct training follow-ups with new and existing team members; retrain and deliver disiplinary action (in partnership with Supervisor or Manager) up to or including termination as needed
·  Maintain training records; track and communicate training attendance
·  Work individually and/or as a group to maintain, create, review, and update training content, as needed
·  Communicate Training Updates emails to team members and leadership between sites
·  Support business unit during peak business demand
Qualifications

·  Strong presentation, written, and verbal communication skills
·  Proficiency with the full range of Microsoft Office Suite
·  Solutions-oriented mindset when encountered with challenges
·  Demonstrated effort to learn and bring others along with new technologies and processes

At Foot Locker, we value innovation, authenticity, and integrity in all that we do. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools, including ChatGPT, during interviews and assessments. To ensure a smooth and secure experience, please review the following guidelines:

·  Cameras must be on for all virtual interviews.
·  AI tools are strictly prohibited during interviews or assessments.

We appreciate your understanding and cooperation as we work together to create a transparent and equitable hiring experience.

Benefits

·  30-50% employee discount
·  Paid time off: 8 personal days & 10 vacation days per year, plus holidays
·  Casual dress code – Wear your sneakers to work!
·  Medical / dental / vision coverage
·  401(k) / Roth 401(k)
·  Employee referral program
·  Opportunities for advancement
·  Recognition and appreciation programs
·  Learning and development platforms
·  Tuition reimbursement for qualified courses
·  Life insurance
·  Employee Resource Groups