Senior Engineer, Digital Operations

Job description

Overview (Text Only)

About the role An exciting and rare opportunity has presented itself in our large Retail Global brand – bring your savvy and proactive approach to you Brisbane base team as our Digital Operations Engineer.As our Digital Operations Engineer, you will demonstrate strong technological diversity, business acumen and a continuous growth mindset.You will be part of a collaborative and driven team and environment, leveraging evolving technology to meet the needs of the business and improve our customer experience. 
Responsibilities

Your responsibilities

 

·  You will monitor performance of both on-premises and cloud systems using a variety of dashboards and tools.
·  Support and partner with our engineering teams and your peers to continually evolve the monitoring platform.
·  Triage, quantify, and prioritize production issues to ensure timely resolution and minimal business impact.
·  Actively participate in incident management and root cause analysis for all major incidents.
·  Perform advanced diagnostics and troubleshooting of issues affecting both back-end and front-end services by analyzing logs, executing queries, and utilizing developer tools.
·  Provide real-time support for development, test, and production systems in a 24x365 “always on” environment.
·  Support and participate in an on-call rotation and/or dedicated shift work as required.
·  Facilitate and participate in release and deployment activities – ensuring all activities are communicated to all stakeholders and provide operational support throughout activity.
·  Implement and enforce continual improvement practices and suggest areas for improvement to support processes bt identifying, and mitigating risk, and delivering exceptional customer service.
Qualifications

About you

 

·  You will have completed a bachelor’s degree or associate degree in relevant discipline.
·  Ideally bring with you a minimum of 5 years of related information technology experience & 3 years or more of retail business experience and/or knowledge
·  3+ years supporting multi stack eCommerce platforms in on-prem, cloud, microservices & hybrid environments
·  2+ years debugging front-end and API issues using integrated developer tools and browser extensions (Firebug, JSON View, Postman, and similar); use of log aggregators such as Splunk, Kibana for advanced analysis
·  1+ years' experience in ReactJS (Final-form, Redux, gulp-react and webpack) and NodeJS
·  Previous application and network performance management (APM & NPM) experience using New Relic, SolarWinds, Nagios, OpenNMS, Catchpoint, etc.
·  Intermediate knowledge of Python and shell scripting is preferred but not essential
·  Experience and knowledge in infrastructure, quality assurance, monitoring, and comprehensive analysis of digital commerce platforms will be highly regarded.
Benefits

What's in it for you

·  Annual performance-based bonus
·  A flexible hybrid working environment 
·  Excellent staff discounts on Foot Locker products – Nike, Adidas, ASICS and many more!
·  On-site parking
·  Access for you and your immediately family to our Employee Assistance Program 
·  Free access to Wellhub (Gympass)
·  An inclusive and supportive team culture.