Service Technician (1677)

Job description

About ENGIE Services U.S. Inc.:

ENGIE Services U.S. Inc. (ENGIE Services) is a national energy company that works with education, local government, commercial, industrial, and institutional organizations to implement efficiency and sustainable energy solutions that save money, enhance safety, improve assets, and protect the environment. As part of ENGIE, the number one energy services provider in the world, ENGIE Services U.S. Inc. provides a unique and extensive set of energy and sustainability management services to thousands of customers across the United States. The company has provided more than $2 billion in energy savings for its customers over the past 40 years.

Purpose

The service technicians main objective is to participate in activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties. Working with direct supervision, the associate will interact with his or her supervisor frequently during each work period. Nearly all but the most routine activities will require a supervisor’s advance approval.

Reports to

Service Manager

Vacancy Status

Local Candidates Only

Position Type

Full-Time

FLSA Status

Non-Exempt

Essential Job Functions

·  Install new or modified equipment at customer's facility to ensure full functionality according to specifications
·  Review performance reports and documentation from customers and field representatives, and inspect malfunctioning or damaged product to determine nature and scope of problem
·  Analyze, review and inspection findings to determine source of problem, and recommend repair, replacement, or other corrective action
·  Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs
·  Provide on-site technical assistance to help troubleshoot and repair equipment
·  Perform all aspects of physical repairs, i.e. accessing equipment via ladders and roof hatches, complete disassembly and reassembly of large/heavy equipment utilizing hand and automatic tools, transferring said tools from vehicle to mechanical rooms
·  Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer
·  Maintain records of performance reports
·  May perform other duties as assigned

Requirements

·  Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
·  Ability to speak effectively before groups of customers or employees of organization
·  Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
·  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
·  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
·  Proficient in Microsoft Office Essential Physical Abilities
·  Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer
·  Occasionally move about inside the office to access file cabinets, office machinery, etc Education/Experience

Required:

·  Valid Driver’s License with clean driving record
·  High School Diploma/GED 
·  1 - 3 years of experience
·  Level II EPA certification, HVAC Technicians only (or must be willing to obtain certification within 6 months of hire)
·  ES3-J or JE-98 license (or must be willing to obtain certification within 6 months of hire) Preferred:
·  Associate's Degree Working Environment
·  Ability to Travel 10% - 30%  of the time
·  Normal Office Environment and Field Environment, may be exposed to different weather elements
·  Frequently communicates with employees and customers
·  Able to get from office to off site customers For this role you must have authorization to work in the United States. There is no employer sponsorship of U.S. residency or work authorization with this role.Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity, or expression, genetic information or any other legally protected status.

The above statements are intended to describe the general nature and level of work being performed by the incumbent. This is not intended to be an exhaustive list of all responsibilities, duties, and skills requires of personnel.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities of this position, as listed above.

Additional Information
·  Posting Date: May 10, 2019