Offers “ENGIE”

30 days agoENGIE

Helpdesk Operator Job Details | ENGIE

  • UNITED ARAB EMIRATES
  • IT development

Job description

Job Purpose:

Provide exceptional customer service, support, communication, answering customer queries and resolving

 complaints.

 

Key Responsibilities:

 

·  Answer incoming calls and make outbound calls.
·  Handle complaints, provide appropriate solutions and alternatives within the time limits,

and follow up to ensure resolution.

·  Take customer details and record the request in the ticketing system.
·  Advise the caller of when to expect a first line of response.
·  Allocate the request to the designated Service Provider and inform other concerned parties as appropriate.
·  Be aware of multiple calls regarding the same issue and advise accordingly.
·  Contribute to team effort by accomplishing related results as needed.

 

·  Escalate issues to concerned parties according to the escalation matrix and inform the caller.

 

·  Advise on company information

 

·  If required, closely monitor the progress of all jobs until closed and verify that the Service Provider has completed with

sufficient information on work performed.

·  Any other customer facing activity as instructed.
·  Support in data management tasks and other tasks given by management.

Skills Required:

·  Strong command of the English language. Bilingual, a plus!
·  Strong organizational skills, interpersonal skills and a positive attitude
·  Strong verbal and written communication skills.
·  Conflict resolution / problem solving.
·  Strong communication and interpersonal skills.
·  People oriented.
·  Great multi-tasking abilities and attention to detail.
·  Technology savvy.

Qualifications & Experience:

·  0 – 3 years.
·  Minimum High School Graduate or Equivalent.
·  Excellent interpersonal and customer service skills.
·  Experience working in a call centre or customer support role a plus.
·  Demonstrated proficiency in the Microsoft Office environment including Word, Excel, PowerPoint, and Outlook.
·  Willing to work in shifts.

Business Unit:  GBU Energy Solutions

Division:  ESI AMEA - GCC & Pak - UAE

Legal Entity:  ENGIE Cofely Energy Services LLC

Contract Type:  Permanent

Job Type:  Full - Time

Professional Experience:  Junior (experience < 3 years)

Education Level:  Bachelor's Degree

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