25 days agoENGIE

CCTV Operator

  • Royal Kingston upon Thames (London)
  • Community management

Job description



ENGIE is a leading energy and services company focused on three key activities: production and supply of energy, services and regeneration. Our 17,000 employees combine these capabilities for the benefit of individuals, businesses and communities throughout the UK & Ireland.

We enable customers to embrace a lower carbon, more efficient and increasingly digital world. Our customers benefit from our energy efficient and smart building solutions, the provision of effective and innovative services, the transformation of neighbourhoods through regeneration projects, and the supply of reliable, flexible and renewable energy.

ENGIE improves lives through better living and working environments. We help to balance performance with responsibility, enabling progress in a harmonious way.

Globally, the ENGIE Group employs 160,000 people worldwide and achieved revenues of €60.6 billion in 2018.

ENGIE are recruiting for a CCTV Operator to be based in Kingston Upon Thames, KT1 1EU. This is a permanent full-time role working 56 hours per week. On offer is a competitive salary and benefits package.

Shifts will be 12 hours in duration.   A standard shift pattern is 4 on 2 off, following a rolling rota which includes days and nights. However this can change due to operational or business requirements.

General Overview 

The CCTV Operator will work alongside the ENGIE CCTV team in monitoring the Boroughs wide network of CCTV cameras including traffic violations, car parks and security guarding duties on the Guildhall complex.

General Duties: 

· 
To maintain personal standards of appearance whilst on shift and to ensure your dress is in good order at all times as outlined in the site Assignment Instruction.

· 
To monitor and patrol via view-screens effectively and to take any remedial or immediate action and notification as appropriate to events seen or informed about.

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To record all events and actions taken in a clear, legible and accurate format.  Record these onto a computerised format and any other media required.

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To maintain personal integrity and confidentiality of all information obtained within the CCTV Control Room, at all times, whether written, verbal or by any other means.

· 
To ensure all equipment is functioning correctly, carry out equipment checks as required, and to inform immediately all required personnel of faults found.  Report all faults in accordance with Royal Kingston CCTV Operating Procedural Manual.

· 
To ensure security and cleanliness of the CCTV Control Centre and ensure equipment is maintained satisfactorily at all times.  Ensure access procedures are followed in accordance with the Assignment Instruction and Operation Procedure Manual.

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To communicate with Royal Kingston council’s other units and external agencies in a professional and courteous manner at all time.

· 
To conduct Moving Traffic enforcement in accordance with instructions for times instructed by Royal Kingston Council and to have gained the relevant qualification needed to enforce. 

· 
To remotely monitor the Councils Car Parks via CCTV and Intercom Help Points and provide customer service and remote assistance to customers. 

· 
To operate the Royal Borough of Kingston Council emergency out of hour’s switchboard, taking calls on behalf of Environmental Health, Environmental Services, Building Control, Sheltered Housing, Social services as required and provide information to members of public. 

· 
To assist the Royal Borough of Kingston Major Incident Team with any emergency situation that may arise.

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To control the Town Centre Traffic Management Bollards system in accordance with Kingston Council procedures. 

· 
To Assist Police officers’ conduct CCTV reviews.

· 
To operate and respond to the Royal Borough of Kingston Townlink Radio network.

· 
To monitor the traffic flow in the Royal Borough of Kingston and highlight any issues to Deputy or Manager and provide information and regular updates to Royal Kingston Council Environmental Services Team.

· 
To operate and respond to the Police Airwave Radio.

· 
To operate and respond to the Royal Borough of Kingston grip Radio network.

· 
To undertake any special operational duties as required or instructed by ENGIE management and perform any other tasks or duties which the person is reasonably expected to or instructed to undertake.

· 
To extract data from digital recorders, copy evidence onto media and complete documentation and Provide witness statements in accordance with control room procedures.

· 
Ensure proper documentation is completed before any media is removed by Police or any authorised personnel as laid down in the assignment instruction and operating procedure.

· 
To understand and follow site Assignment Instructions and Operating Procedural Manual as issued by ENGIE and the site CCTV Manager.

· 
To pay due regard to the company’s Health & Safety Policy.  Conduct check calls as required by the site Assignment Instructions.

· 
To promote a positive view towards the company, the customer and other staff.

· 
To comply with the company’s Equal Opportunity Policy.

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To adhere to all company rules and regulations

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To act as relief to cover other staff duties during periods of absence, as and when required

· 
To carry out other reasonable duties as may be assigned from time to time by Management.

Qualifications or Required Experience:  

·  To have successfully completed an SIA approved course and hold a valid CCTV (PSS/MPPV1/2) Operator and Door Supervisor licence.
·  Full clean driving licence required
·  Professional communication skills
·  Able to work unsupervised in a small team

As part of our employment vetting you must be able to provide a 5 years verifiable employment history or school history (in accordance with BS7858).

For more information about ENGIE, please visit:

http://www.engie.com/en/candidates-area/

For this role, you must have evidence of the right to work in the UK. There is no re-location package with this job role. ENGIE do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.

The ENGIE Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to ENGIE Managers.

If you are a disabled applicant and meet the minimum outlined in the job description, you will be given the opportunity to demonstrate your abilities at interview.

Additional Information
·  Posting Date: Aug 22, 2019