Avaya Release Management Engineer

Job description

·  Job Description:

Job Summary:

The engineer is primarily responsible for proactive software/firmware and patch management activities for Avaya’s global customer base. As part of the release management offering ensure eligible customers are having the Avaya UC/CC and Networking devices the latest version available.

Roles & Responsibilities

·  Manage the Release Management aspect of designated Avaya accounts
·  Proactively deploy and coordinate releases, patches, fixes, and any updates to Avaya products in staging and production environments of Avaya’s global customer base while adhering to policies and guidelines 
·  Perform software/firmware release upgrade for customers and ensure the Avaya UC/CC and Networking devices are on the latest version available.
·  Be part of discussions with customers and other stakeholders and help them understand the need for the upgrade; analyze the risk and impact and assist them in their change management process
·  Proactively manages release and environment issues to minimize impact on delivery and project plans.
·  Performs post-implementation reviews, as appropriate, evaluating Release results and opportunities for improvement.
·  Document Release changes and keep the CMDB updated
·  Participates in upgrade planning through contribution of activities and efforts related to Release and Environment Management
·  Perform configuration changes, health checks and troubleshooting related to upgrades
·  Collaborating with other functions like Incident Management, Change Management and Service transition teams to manage customer relationship.

Candidate Requirements:

·  Bachelor’s degree in Engineering/MCA
·  3-6 years of experience.
·  Expert level experience working with Avaya Aura devices - configuration and upgrade
·  System Manager/Session Manager 6.x
·  Communication Manager 6.x
·  Avaya Aura Contact Center 6.x
·  Experience with CS1000 7.5 and Call Pilot - configuration and upgrade
·  Experience working with Avaya/Verint recorder – 10.x and above
·  Experience working with Avaya Networking devices – ERS, SR
·  Good command on SIP/H.323 protocols
·  Experience in change management or release management activities
·  ACIS, ACSS, ITIL, certifications would be a plus
·  Good communication skills – Fluency in English