Customer Service Representative

Job description

About the job

Are you a service-oriented person with an eye for detail and a desire to create a positive customer experience? Then this could be the role for you.

 

As a Customer Service Representative with us at Danone, you are our first point of contact for customers and play a central role in delivering a top-class customer experience. You will handle order-related inquiries as well as receive and follow up on complaints and deviations from customers.

 

To succeed in this role, you need excellent communication skills, a proactive way of working, and a genuine interest in people. You will report to the Customer Collaboration Manager, who is also based in Copenhagen.

 

Location : The role is based in the Aqua d‘Or factory in Brande.

 

Please note that this is a temporary role for 9 months.

 

Main responsibilities:

·  Order management
·  Prepare delivery notes and labels
·  Transport booking
·  Handling customer complaints and deviations
·  Customer contact via phone and email
·  Communication with both internal and external stakeholders, mainly in Danish and English.
·  Other administrative tasks related to customer service About you

About you:

·  Experience in customer service or administrative work, preferably within FMCG (consumer goods) or the water industry
·  Familiarity with logistics or supply chain processes is a plus
·  Positive attitude and solution-oriented mindset
·  You put people first, have a strong sense of customer satisfaction, and build trust by understanding customer needs
·  Clear and professional communicator with both empathy and energy—in both speech and writing, in Danish and English (additional languages such as German and Swedish are an advantage)
·  You thrive in a fast-paced environment and enjoy working both independently and as part of a team
·  Experience with Navision, SAP or other ERP system is a plus but not required
·  Basic knowledge of Microsoft Office 365 (Word, Excel, PowerPoint) About Danone

ABOUT US
Danone’s mission is bringing health through food to as many people as possible, and we believe that in order to do so we need a healthy planet. We have more than 100,000 employees worldwide built on three business categories: Essential Dairy and Plant-Based Products, Specialized Nutrition, and Waters, who all strive for our vision of One Planet One Health.

Our brand portfolio includes many trusted brands such as Aqua d'Or, Evian, Alpro, Activia, Nutricia, and Actimel. We develop healthy food choices for everyone and grow strong brands through close collaboration with our customers and consumers. We keep challenging ourselves to stay one step ahead of emerging trends and tastes.

Also, did you know that as a B-Corp certified company , Aqua d’Or Mineral Water A/S meets the highest verified standards of social and environmental performance, transparency, and accountability?

 

WE OFFER
A career in a purpose-driven and fast-moving international company. We have a performance culture, but how we reach our goals is equally important as the end results. In line with our values, we foster a friendly, motivating, and supportive culture where everyone is a leader, no matter what your position is within our organization. We encourage an entrepreneurial mindset by giving our employees the opportunity to drive the growth of strong brands, contribute to a healthier world, and develop professionally and personally.

 

TO APPLY
Welcome to send in your application no later than 5 July 2026 , but send us your application and CV in English as soon as possible as applications are reviewed on an ongoing basis. To apply follow the "Apply" button. 

 

We embrace diversity in our workforce. This means giving full and fair consideration to all applicants. We look forward to connecting with you!

 

Aqua d’Or mineral water a/s with its registered office in Denmark (Solsortevej 15, 7330 Brande) is the controller of your personal data disclosed in the profile and in documents submitted during the recruitment process.

 

#Nordics
Job details

Dedicated to bringing health through food to as many people as possible, we are a leading global food & beverage company built on four businesses: Essential Dairy and Plant-Based Products, Waters, Early Life Nutrition and Medical Nutrition. 

About Us