Customer Service Representative

Job description

AT A GLANCE, YOU WILL

Experience #lifeatdanone

Work with many brands

About the job

Danoners are steering us to a more sustainable future, helping to make the world healthier. As a certified B-Corp, we have our Danone Impact Journey to 2025. This will only be possible with each and every one of our leaders. 

 

 Role Purpose:

To support Healthcare Professionals, Consumers, Patients and Carers by responding to inquiries and complaints concerning Nutricia products and services. You will provide exceptional support by telephone, email and letter in line with agreed KPIs. You will also report on and share customer feedback trends with the business and support commercial activity, working with the medical and marketing teams.Do you want to be one of them? For more information on our Danone Impact Journey click the link below:https://www.danone.com/about-danone/sustainable-value-creation/danone-impact-journey.html   

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About you

We would like you to demonstrate your following key skills:

·  Excellent literacy skills
·  Good IT skills e.g. Excel, word, outlook
·  Empathy
·  Dependability
·  Problem-solving
·  Healthcare experience desirable but not essential

About us

At Danone UK & Ireland, we are committed to delivering better health through better nutrition for millions of consumers and patients in our communities.

 

We have a range of flexible benefits and excellent rewards, click here to find out more: https://careers.danone.com/uki/en/Why-Danone/our-learning---rewards.html

 

Diversity, Equity, and Inclusion (DEI) is deeply embedded in Danone's DNA, representing our core values and beliefs. We embrace diversity as a driving force for positive change, nurturing an inclusive workplace where every individual is valued.