Collections Coordinator NORAM (US & CANADA)

Job description

Manage the collection processes for credit invoices issued by the company. This includes managing and controlling the customer portfolio, monitoring payments, preparing account reconciliations, and continuously monitoring credit risk. Reviews and monitors delinquent accounts within an assigned customer account portfolio.

Completes daily contact with customer A/P associates using various methods (i.e., phone, email, etc.).

Documents all portfolio management activities (business-to-business collections). Fulfills customer requests for copies of invoices, credit memos and statements.

Mediates and facilitates between customer and internal Danone' departments such as Customer Service, Sales, and others as needed. Provides various monthly reporting of collections activity for assigned accounts as determined by management.

Define overall process of deduction steps through AR and other departments (Pricing, Commercial Team, others) Investigate and research invoice discrepancies.

Collaborate with the accounts receivable team to track, validate, and clear customer deductions. High understanding of reason codes and action to follow Work closely with Pricing Analysts to ensure a customer has the correct price in their system. Ability to understand and access customer portals to confirm information.

At least 3 years of experience in Account Receivable.

Strong knowledge of Billing and Disputes procedures Experience with Customer portals Strong attention to detail, excellent organizational skills, and effective written and verbal communication abilities.

Ability to manage multiple accounts and prioritize tasks in a fast-paced environment.

Proven experience in accounts receivable, collections, or related financial roles.

Commitment to excellent customer service.

Must be comfortable speaking english on the phone and meetings. Intermediate to Advanced skills in all MS Office Packages and SAP Creative, self-disciplined, and capable of identifying and completing critical tasks independently and with a sense of urgency

At Danone we work to make a vision a reality: "One Planet, One Health".
Here you will have space to create, undertake, grow and above all to be yourself, thanks to our culture of Inclusive Diversity, where we are clear that "our differences are what make the difference".
Do things your way! The way you work, the way you develop and the way you progress is up to you. Be innovative, be entrepreneurial and the impact you will have will surprise you.
You will work with agile methodologies, in high performance teams where you will learn, influence and contribute to achieve specific goals and thus grow with the company.
We want you to come and see for yourself!