VIE - Technical E-commerce Specialist H/F

Job description

Informations générales

Société

Clarins n'est pas qu'une entreprise leader en cosmétique. C'est une histoire familiale engagée, un esprit d'innovation et d'indépendance. Aujourd'hui leader sur certains de nos marchés, nous continuons notre développement en Europe et en Amériques et accélérons notre croissance en Asie.  

Référence

2022-2116  

Description du poste

Métier

Digital - Chef de Projets Back Office

Contrat

VIE

Durée du contrat

24 mois

Le poste

We are looking for a Technical E-commerce Specialist who will join the Global E-commerce technology department. This position will be responsible for E-commerce Technical Support and maintenance on the Digital E-commerce applications for Clarins.

Description de la mission

Technical Support

• Provide first level of technical support to markets for the ecommerce ecosystem.
• Coordinate and collaborate with internal and external resources via ticketing system.
• Providing outstanding, rapid-response technical support.
• Escalate unresolved issues if required, while maintaining ownership of issues through resolution.
• Monitor and maintain portfolio of domestic and international ecommerce sites.
• Maintenance and Management of internal support tools, systems, and related roadmaps.

Technical Referent

• Escalate functional and technical questions if required, while maintaining ownership on providing subject matter expertise for functional and technical aspects of the ecommerce ecosystem.
• Communicate and coordinate with management team, development vendor and business area experts globally to improve product functionality, resolve issues, and improve consumer satisfaction.
• Monitor, maintain and improve site performance for customers visiting the ecommerce sites across the globe.
• Assist in testing updates to existing web applications and perform integration testing for new integrations.

Technical Project

• Make the project follow-up of the Technical Integration.
• Participate in the design of Technical Integration related to the E-commerce platform.
• Review and challenge Technical Integration approaches from the contractor, with regards to the Integration best practices.

Vous êtes

• Fluent in English
• Able to work in a fast-paced environment, including prioritizing and multi-tasking while paying close attention to detail.
• Demonstrating strong technical acumen for troubleshooting and problem solving
• Able to quickly assess issues and react to changing circumstances and new information.
• Able to communicate effectively to IT management as well as business area experts with skills such as empathetic and active listening, and clearly and patiently articulate solutions.
• Able to work self-sufficiently and drive brand success.

Vous avez

• Computer Science MS Degree or equivalent
• A first experience working and coordinating directly with E-commerce & CRM business.
• A first experience in operational support in a Content Management System is a plus
• Knowledge of Salesforce Commerce Cloud or any other e-commerce platform is a plus
• Knowledge of HTML, CSS, JavaScript, Systems integration – WebService (REST, SOAP), Batch, EDI, sFTP is a plus

Localisation du poste

Lieu

Madrid / Dubai

Critères candidat

Niveau d'études min. requis

DESS, DEA, Grandes Ecoles, Bac + 5

Niveau d'expérience min. requis

Entre 1 et 2 ans

Langues

Anglais (Courant)