WFJ AS Coordinator

Job description

Job Mission:

·  This position is responsible for repair quality for WFJ stock and client good to ensure products in best condition without any defect issue. And in charge of all watch & fine jewelry related logistics / dispatch coordination.
·  This position can contribute to brand image enhancement, Chanel et moi by providing best quality of WFJ product and service to the clients especially for Les Atelier services.

Key Responsibilities:

·  Perform quality control on incoming and outgoing stock and repair goods for Fine Jewelry and Watch from BTQ
·  Communication and coordinate with related party to ensure meet company quality standard
·  Coordinate the process & communication for Local Repair (In House or External workshop) for Watch & Fine Jewelry
·  Boutique or Les Atelier support / training for Repair related issue
·  Repair good management by internal system (CASS & SAVE)
·  Spare part management, ordering & inventory control by internal POS, AX or A/S system
·  Coordinate related logistics arrangement from and to boutiques for all incoming and outgoing shipment (stock, consignment & repair) for Fine Jewelry.
·  Bi-annual stock taking of Les Atelier Watch and FJ workshop with team

Role Specifications:

Academic / Professional Qualifications

·  Bachelor's degree of 4 years of university or over the same degree
·  GIA would be an advantage.
·  Completion of academic courses of Jewelry making or major in Jewelry design would be an advantage

Work experience

·  2~ 3 years more of the solid experience in WFJ quality control and defective repair management
·  Advantage if experience in WFJ high end brands

Required Competencies

·  Fluent English writing and speaking
·  Excellent communication and interpersonal skills
·  Attentive to details
·  Fast learner and team-player
·  Positive attitude and good team spirit
·  Client centric mind and refined manner& attitude as a representative of luxury WFJ industry
·  Good computer office skill in Excel / word / power point and new system learning

Key Interactions / Stakeholders: .

Internal

·  Les Atelier operation management team and embassadors
·  WFJ Retail team, CX team & BTQ  (mainly TFJS, Local merchandizing team, Local retail team)
·  Les Atelier technicians & DRC Watch Repair Center (Watch technician, WFJ A/S admins)
·  Logistics team
·  Global or Regional WFJ after sales service team / WFJ Operation team

External

·  External polishing workshop, External watch tool and material supplier